Clearwire

  www.clearwire.com
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Clearwire Reviews

217 Reviews
3.7
217 Reviews
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Clearwire President & CEO Erik Prusch
Erik Prusch
55 Ratings
  1.  

    Good Environment, Great Potential, Bad Execution, Incompetent Senior Management

    Former Employee - Technical Care Representative in Milton, FL
    Former Employee - Technical Care Representative in Milton, FL

    I worked at Clearwire full-time (less than an year)

    Pros

    I took a position as a Technical Customer Care Rep (web chat) because I'd been out of work for quite a while and I needed a job. While the job was well below my skills and experience level, every single person who worked there was super friendly and eager to help customers if they could and I enjoyed my time there. The people were great and for the most part, it had a very "we're all family" feel. The pay was low but in a down economy, any decent job was better than no job.

    Cons

    I had been assured that there would be opportunities for me to advance up into a position that better suited me but after a few months it became apparent that the call center was on borrowed time and that a lot of very good people were going to find themselves looking for another job soon. Fortunately, an opportunity came up for me to take another position just as Clearwire began transitioning its call center operations to the Philippines. Sadly, many of my former coworkers were not so lucky and close to 500 jobs that were desperately needed in the area were now gone. This happened despite all of the incentives that Clearwire had been given by local government to get them to open the facility in the first place.

    Advice to ManagementAdvice

    Remember that your front line customer service rep's are the people who assist your customers and with no customers, you have no business. You cannot hang them out to dry and expect to succeed.

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