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Comcast Jobs & Careers in Lynnwood, WA

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Comcast Reviews

2,338 Reviews
3.1
2,338 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,195 Ratings
  1. 4 people found this helpful  

    The stress from customers that want to say they are dissatisfied with the companyis overwhelming as you try to help them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lynnwood, WA
    Current Employee - Anonymous Employee in Lynnwood, WA

    I have been working at Comcast full-time (more than 3 years)

    Pros

    It is a steady job that on the surface is favorable to introverts and extroverts alike. Show and be nice...and meet the metrics or you will be coached and your job may be threatened. Its a good job if your work/life balance is out of whack. There seems to be some dignity to the job - but that is an illusion

    Cons

    Training is vague and minimal. Leadership is always right and waste always falls downhill. The new regional RCOE model is a bunch of boloney - aimed at metrics only. The company outsources many, many calls and does not train them as well (at all?) as the US employees. Then customers are irate about the people that talk engrish before they finally arrive with a US employee.

    Advice to ManagementAdvice

    You can read all of what I've said in the pros/cons section - nothing will change for years as call centers will continue to churn thru employees with high school diplomas, relying on the bottom line (metrics) and allow for no real advancement but only the small hope of a low wage paying job that is very similar to a janitors position - you know one who cleans up the excrement others have made? Work here is this - show up, be nice (which means being a punching bag) and try to stay right within your metrics - too low and you get (coached) and too high - you get "researched for ethical behavior". This job has changed me - made me callous to people. This is probably because I have show empathy to a pathetic situation or person who maybe can't watch a tv show or browse facebook, or can't get their wifi to work on their back porch by the pool. This job wants you to appease the people in this country that truly have first world problems. It is sickening at times speaking with people that want to just complain, not learn and not listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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