Continental Guest Services

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Continental Guest Services Reviews

28 Reviews
28 Reviews
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Arthur Goldan
4 Ratings

    No where to go but up? Wrong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in New York, NY
    Former Employee - Concierge in New York, NY

    I worked at Continental Guest Services full-time (more than 3 years)


    - Very fun co-workers
    - You get to know the city very well
    - Some decent incentives, like occasional theatre tickets, though not nearly as much as a "real" concierge
    - A good job if you're a quick thinker and don't get stressed out too easily
    - Some of your guests are very interesting people


    - Lack of upward mobility
    - Pay has decreased. Can be offset by tips if you're at one of the few hotels that has a tipping crowd.
    - Inflexibility in schedule, despite promises to the contrary in initial interviews
    - Management tends to take employees for granted and lying is a real problem with them
    - Selling very overpriced theatre tickets to mostly unsuspecting guests
    - Poor benefits package
    - Very little reason to work hard. Lazy workers have access to the same lack of perks as strong sellers.

    Bottom line: Not too bad a job, especially if you enjoy hospitality, connecting with people and are good at sales. There is a high turn over rate though as people just get sick of the lack of real growth, a management team that leaves a lot to be desired, and a salary ceiling that can't be broken. If you can get work directly as a concierge in a hotel the perks, pay, and benefits are much, much better. If not, this isn't the worst place to go. Just try and enjoy the ride as much as possible and get out ASAP the moment something better comes along.

    Advice to ManagementAdvice

    Stop lying all the time!
    Give people real, constant incentive to stay.
    Top sellers should be getting a small percentage of their sales.
    Pay should be marginally increasing with as cost of living rises, not the opposite direction.

    Neutral Outlook

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