Convergys – Cedar City, UT
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Listen attentively to customer needs and… CareerBuilder
Convergys – Jacksonville, FL
Work with the best; representing the best, all while having fun, earning great rewards, and building a future you always imagined. NOW HIRING FOR… CareerBuilder
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Convergys full-time for less than a yearPros
Great customers to talk to.
Very friendly co workers and Trainers.Cons
No flexible Schedule.
Cant use PTO whenever you'd like.
Health insurance too expensive ... anywhere from $85-260 PER CHECK for 1 single person
Power hungry team leaders
Abuse of point system... Although we were allowed to use up to 12 attendance points, I had a couple of Team leads that would purposely place a point for no reason, they would never get it fixed or ask you to talk to an OM in which they may or may not do so.
Complicated phone system.Advice to ManagementAdvice
Purge all of your current team leaders that are power hungry and don't know what they're doing and hire new ones that are willing to help out their agents!Doesn't RecommendNegative OutlookDisapproves of CEO