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5 days ago

Team Leader CC

Convergys City Center DOM, Dominican Republic

ΓΌ Lead Support Professionals, foster their professional development and growth via effective coaching and communication and… Glassdoor

Convergys Reviews

1,498 Reviews
1,498 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
342 Ratings

    It's a great entry level job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at Convergys


    I have never worked in a call center before and this a great place to start to gain the experience in customer service and banking. The benifets are decent. Trainers are very helpful when you start. You learn alot in the few weeks of training. Outside of training most supervisors are helpful and help alot. Monthly incenetives are pretty easy to attain.


    AHT is a big deal and sometimes the handle time is out of your control. The point system for attendance is a minor annoyance. The system is No fault for attendance so if you clock in a minute late no matter the reason you get the quarter of a point.

    Advice to ManagementAdvice

    Advice to management? Maybe just work on the point system. Sometimes things happen.

    Positive Outlook
    Approves of CEO

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