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Convergys Reviews

1,485 Reviews
1,485 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
337 Ratings
  1. 1 person found this helpful  

    Mostly good but not great in some ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys (more than an year)


    Friendly environment, and if you enjoy interaction it is great


    For the amount of pay (like most jobs) you are expected to perform at very high levels with minimal training only for a job that requires intense multItasking at times. Training is realistically on the job and if you are a fast learner you'll be fine. The hardest part is the extreme low tolerance for any attendance issues even if they are excused by dr. It is held against you and can cost your job. So if you are late even a few minutes you get a mark that stays on your record for up to a year. Too many and you are terminated.

    Advice to ManagementAdvice

    I laugh when I call and get agent's on the phone to help me as a customer who clearly had only a quarter of the skill and experience but because of senseless poliCies such as the attendance policy you have a revolving door of employees meanwhile the quality agent's who could do the job best get lost in the revolving door shuffle

    Neutral Outlook
    No opinion of CEO

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