Cox Communications
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Cox Communications President Pat Esser
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    A Sinking Ship

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    Former Employee - Retail Sales Representative in Herndon, VA
    Former Employee - Retail Sales Representative in Herndon, VA

    I worked at Cox Communications full-time (more than 5 years)


    Lot's of downtime since no customers come to visit much anymore. Gym access at the Herndon location.


    Management has made too many errors for No. Va to stay viable. Entire workforce has been downsized. Middle managers with zero retail experience put in place and have failed by changing team from proactive sellers to reactive babysitters. No clear direction, will be sold to Comcast in short order.

    Advice to ManagementAdvice

    Hire from within rather than lateral movement of other failed/downsized areas. Sell your dwindling customer base to Comcast before your area is worth nothing and lost completely to FiOS. You played a game of chicken with so many loyal customers and lost thinking they'd pay 2x what your competitor would offer with lesser technology.

    Doesn't Recommend
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