Dixons Retail

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Dixons Retail Reviews

77 Reviews
2.9
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
37 Ratings
  1.  

    Leaving After A Year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Dixons Retail part-time (more than an year)

    Pros

    Great colleagues, some OK benifits such as EE discount etc., most people know what they are talking about (in my store anyway).

    Cons

    Managers put you on a low hour contract then have you working loads of hours which you cant do!

    Pay is supposed to inscrese from minimum wage to more with training but the issue is you can never get on training to get a very small pay inscrese. No comission either, you are selling loads of extras and hitting targets every month and yet you get nothing extra to show for it.

    Internal benifits system is used to congratulate colleagues who have started to perform better when they were under performing but doesnt give anything to colleagues who constantly hit or exceed their targets.

    Constant battles with people to get them to take things they dont always need just because the company says that a certain number of them should need it.

    Whole internal systems need a rehaul, everything is seperate and mashed togeather. Buisness sales are stupidly complicated to learn with an old outated system, the hardware for the tills isnt much better. More customers could be served a lot faster if the tills were updated.

    People think your on comission and thus think you want to sell them everything for your own good!

    Customer service is NOT at the front of their buisness. Once a customer has given the money over the after sales service can be shocking. Managers care more about people who are into to buy again rather than people who bought yesterday meaning that the customer than gets annoyed with you when you have asked your manager to allow you to help them.

    Very stressful job even though it is only selling items to customers who want to buy them.

    Customers always ask for disocunt, thinking that they are in an old dogy electrical retailer who has inflated prices when you cant discount things for them, some people act as if you wont try to give them the lowest price possible, which you will as we dont get anything from it!

    Advice to ManagementAdvice

    Pay more to colleagues who are hitting their targets and making you money!

    Become more customer focused instead of KPI focused!

    Hire more staff in bigger stores so that they are not understaffed and then end up with annoyed customers due to the wait.

    Value your staff more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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