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  • 6 people found this helpful

    An insane lack of resources and a culture fueled by greed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Bellevue, WA
    Current Employee - Account Manager in Bellevue, WA

    I have been working at Egencia full-time (more than 8 years)


    - Virtual work environment is positive.

    - Co-Workers. What an amazing group of people! Egencia has no respect for any of the "lifers or old timers" from the corporate travel world. The people in the trenches at Egencia are amazing.


    Where do I start?

    - Technology. Egencia does hire a ton of developers, but it's at the expense of other areas that desperately need additional head count. Working towards what SR leadership wants is placed above enhancements that customers have been requesting for years. We aren't talking enhancements that one goofy company wants. We are talking simple enhancements that any normal corporate travel program requires. Just wait till we are done with this project, it will be so worth it. You will be embarrassed over and over when facing customers that have been asking for something our competitors already have.

    - Sr Leadership. Egencia is a good ole boys club. At times, I want to like them. At times, I think they may be intelligent. However, the dastardly greed rears it's ugly head and all positivity is gone. There is fear of retribution if you make waves or question anything. The general feeling is the employees try to fly under the radar so we don't have to deal with these people. I don't want to engage with them. There are probably many things I could learn from them, but I don't trust or respect them due to their greed. Avoid them at all cost!

    - Culture. The Egencia culture is that you don't question Sr leadership. The answer you get will take you back to your childhood when you were simply told, "because I said so." Sr leadership expects that middle management will work around the clock, literally. Calls spanning the globe are required around the clock, and don't expect to sleep when you don't have a call. You'll need that time to do the rest of your job. Weekends? Forget them. You will be working.

    - Work/Life Balance. NONE Seriously None.

    - Vacation. You get a good deal of vacation, however most of it will go unused or be ruined when you take it. You are expected to be available always, even on vacations. --At least middle management is. It is nauseating to be working and need Sr leadership for something only to be told they are on vacation. They can't be bothered of course. For the most part, the messes that build up while you are on vacation essentially make the vacation not worth taking.

    - Compensation. Account Managers do not get raises. You will stay at your base forever. They do not tell you that you will never get a raise when you hire in to AM. The variable compensation plan is changed yearly. You never have a sense of compensation stability. Sr Leadership is always scheming to reduce, change or do away with the comp plan. The comp plan is at least 30% of an AM's pay, and you will never know if you will really make it each quarter or not. The reports and documentation needed to get your pay out is mind bogglingly ridiculous.

    - Internal resourses. None. Internal departments have some fabulous people, but every department except Dev are severely understaffed. If a customer need is too great for the department that should normally assist, it will be pushed back to AM to figure out how to get it done.

    Advice to ManagementAdvice

    Your actions are sucking the life out of your employees. People are having many stress related health problems. I believe that if similar positions were available at a competitor, most middle management employees would jump ship immediately. The general feeling is that because AM jobs are rather specialized and not falling out of trees, that you have us where you want us. Where are we going to go right? Stop disrespecting us. Pay us what we are worth and quit messing with the comp plan. Whatever happened to management caring about employee morale?

    Doesn't Recommend
    Neutral Outlook

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