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30+ days ago

Baker

Einstein Bros. Bagels Knoxville, TN

Shifts start as early as 3:00 am Available on the weekends Must be able to multi-task, adhere to product recipes and specifications Must be 18 years… Snagajob


Einstein Bros. Bagels Reviews

108 Reviews
2.1
108 Reviews
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Michael Arthur
8 Ratings
  1. 1 person found this helpful  

    Not the WORST Job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Seattle, WA
    Current Employee - Crew Member in Seattle, WA

    I have been working at Einstein Bros. Bagels part-time for less than a year

    Pros

    - Decent work/life balance. They don't threaten your job if you happen to be late or need to leave early and are more understanding of outside responsibilities than most minimum wage jobs.
    - The work itself is easy going and fun. On busy days, time flies and before I can even start counting how many hours are left my shift is over.
    - Employees can be a blast to work with. Friendly and casual environment.
    - 50% discount, free drinks. Sometimes you will get free lunch if manager is in a good mood.
    - Great customers.

    Cons

    - No tips.

    - The higher paying positions such as catering and prepping go to favored employees rather than the employees who are actually good at their job.

    - Frequent nonsensical menu changes such as removing the best selling items from the menu. Customers get angry and take it out on employees.

    - Frequent price changes or even inconsistencies between their own stores.

    - Employees who put in only 50% of the effort they're capable of are just as successful as employees who put in 110%. The latter employees are still treated as expendable when they have a complaint. There is no incentive to actually work hard because there is little reward for it.

    - Not enough hours.

    - Terrible scheduling system. Tuesday is one of the worst days of the week to find out your schedule for the next seven days. Schedule isn't up until at least 3pm, which is when you find out whether or not you're working next day. For part time employees the schedule changes every week. Attempts to change availability are brushed off or not taken seriously.

     I was hired with a promise of a certain number of hours of work. After weeks of success, I had my hours cut because I came into work tired ONCE. The guy who writes the schedule had decided I was "working slowly and too tired every day, and had her phone out all the time," which I knew to not be true as I'd been leaving my phone in my car every day and I was never not doing something when clocked in. This ties in to another complaint that I have regarding managers flat out making things up.

    - Managers can be confusing and frustrating to deal with. They were very understanding and willing to work with employees when asking for raises, but turned around with a very inaccurate and unfair critiques to avoid giving it to the employee the next day. The raise was then handed out to another employee who sat around doing nothing all day. My schedule was changed and I was expected to go with it because I was "one of their best workers," but when I complained about how few hours I was getting on the new schedule they tried to say I was a poor worker so it was "risky" to give me more than 10 hours. Which is it, am I a good worker or a poor one? Managers were also disconnected from employees, with evaluations being out of touch with what's actually going on, and the inability to listen to reasonable suggestions from both employees and customers. However, they try to be your friend, hang out doing nothing during the shift while not making clear what their expectations are and acting like they are the only ones working.

    Advice to ManagementAdvice

    - We really need to have bi-weekly scheduling rather than weekly. Weekly scheduling is particularly unfair on employees who work other jobs or have to schedule other opportunities around the one, two, three or four days they MIGHT end up working here.

    - Value your employees more and pay them better. The current management system has a visible and predictable negative effect on morale. Many long-term employees do as little as possible because they have given up on getting recognized for their work.

    - Try using a peer-reviewed performance evaluation rather than having one manager running around taking notes on people on one particular day. This would help to balance out the obvious bias and favoritism that goes on inside the company. Don't use minor mistakes as excuses to give hard-working, consistent employees raises.

    - Don't change the menu so much. Customers don't understand it and it causes lost business. On top of that, the menus in the store are not up to date with current pricing, leading to more confusion.

    - Train your employees better. When it's clear that even the managers think they are above this job, there's a clear problem when it comes to the reimbursement:effort ratio.

    - Learn how to schedule your employees. Don't put 8 people on staff on what is usually a slow day, then only put three or four on staff on a Wednesday. If you're only scheduling certain employees during the slow times you cannot expect them to learn, perform well or get better at their job. Don't have the employee in training be the only person on the line on a Friday morning while refusing to give long-term employees (who could be helping the new person to learn faster) more hours. Allow for employees to set rigid availability if you know you're not going to give them a lot of hours from week to week, and do not ask people to do two 3-4 hour days. It's not fair to them or respectful of their schedule.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO