Enterprise Rent-A-Car – Silver Spring, MD
The Service Agent is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars… Enterprise Rent-A-Car
Enterprise Rent-A-Car Photos
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Career Opportunities
I have been working at Enterprise Rent-A-CarPros
Great Training program.
The initial training is solid plus you get regular training and learn a lot of different business practices.
The workforce is young..85% are between 22-35, so there is a lot of socializing inside and outside the office.
Great discounts on rentals from Enterprise, Alamo and National since Enterprise owns them all
They almost NEVER fire non-managers unless you are a complete idiot or you get 3 moving violations..they can't let you drive rentals if you can't drive your own car.Cons
The hours are LONG..Period. Anyone who says different either doesn't know better or is lying. 50 is a VERY low estimate and it's closer to 55 usually and more at busier, understaffed branches. Working 7-6-630 every Monday-Friday and 2-3 Saturdays a month is standard,
Stressful. You are dealing with people from all walks of life as in any other retail based job. Most of the people are pissed before they walk in the door as their car has been damaged and a lot of them have crappy insurance who never set billing up before the customer is right in front of you, so you get thrown under the bus by the insurance companies who are safely on the other end of a phone... then you get the people with no credit cards. These are the really fun customers who throw fits in the office because they didn't come prepared, imply your racist, and in not so polite a fashion, complain about everything from needing a credit card to the color of their rental ect.
Cleaning cars in extreme temperatures gets old very fast. As a new hire, you are going to be cleaning cars in professional dress and some of the nastiness you see in these cars is indescribable on a website like this, but use your imagination and then think grosser and you'll get an idea.
LOT OF POLITICS in moving up. If you are liked by the higher ups, hang out at work functions and perform decently, you will be fine. If you don't play ball, then you better be a sick sales person.Advice to ManagementAdvice
Stop retaining people who clearly aren't willing to perform and bring in people who want to succeed. There are far too many people who don't care at the MT-Branch manager level. Retention is important, but not letting people go simply to maintain high retention numbers is counterproductive. I know they grade the area managers on retention which is clearly the only reason some of the donkey's in the branches still have jobs. You'd have to steal to get fired before becoming a branch manager....Approves of CEO