FirstEnergy Jobs & Careers in West Akron, OH

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3 days ago

IT .Net Developer (Retail)

FirstEnergy Corp Akron, OH

include: - Designing, developing, testing, analyzing and maintaining new and existing software applications in support of business requirements… CareerBuilder

4 days ago

IT Business Analyst

FirstEnergy Corp Akron, OH

This is an IT business analyst position, supporting computer applications in the areas of Customer Contact Center, 3rd Party Contact Center, Economic… CareerBuilder

4 days ago

IT Outage Management Tech (Utilities)

FirstEnergy Corp Akron, OH

- Develop and maintain reporting solutions including Cognos and QlikView reports. - Develop technical designs and estimates to meet the business… CareerBuilder

3 days ago

Staff Nuclear Specialist, Corrective Action - FENOC - Akron, OH

First Energy Corp. Akron, OH

include: - Assisting FENOC personnel in the developing, maintaining, and implementation of performance indicators, including establishing controls…

2 days ago

IT Tech Specialist III/IV - ABAP Developer - Akron, OH – new

First Energy Corp. Akron, OH

* Design: Propose custom SAP solutions that will be used to meet business requirements. * Construction: Create, maintain and administer SAP…

5 days ago

Associate Transmission System Operator - OH or WV

FirstEnergy Akron, OH

Transmission System Operators ensure the reliable delivery of electricity to consumers. From the company's state-of-the-art control centers, System… Percipio Media

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113 Reviews
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FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
66 Ratings

    If you are able to give a lot of your personal time to your job, then this job would be great for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in West Akron, OH
    Current Employee - Customer Service Associate in West Akron, OH

    I have been working at FirstEnergy full-time (more than a year)


    Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.


    Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

    Advice to ManagementAdvice

    Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

    Positive Outlook
    Approves of CEO

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