Flight Centre

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Flight Centre Reviews

66 Reviews
66 Reviews
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Graham 'Skroo' Turner
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  1. 3 people found this helpful  

    Good introduction to the travel industry--but with some sacrifice of your personal life and possibly morals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flight Centre full-time for more than 5 years


    -Commission earnings can be great (if you don't mind marking up fares with abandon and possibly losing accounts if they find out)

    -Have met some great co-workers

    -You get on the job training about using the computer programs that travel agents/airlines use. (It just stinks that FC's own computer programs are so slow and outdated.)

    -Occasionally free fam trips come up. (I have not yet been on one. One of of co-workers did go on one. The rest of us are hoping to get our turns after being at FC for a few years.)

    -If you love to drink, you will have many opportunities to do so

    -The travel perks can be good--but not as great as they used to be (and it's hard to be able to get time off in order to make use of them)

    -if you are Australian or from the UK and want to work in the States, FC seems to give you preference on jobs available in the U.S.


    -With as big as the company is, the vendor rates and commissions with hotels, car rental companies, and airlines could be so much better. FC is one of the country's--and one of the WORLD's largest travel companies. Often your clients will find the same prices online--if not better prices--and you will be expected to match or undercut the online price, which then cuts into your commission

    -the required FC uniforms. At first I thought having a uniform would be nice so that I would not have to worry about picking out what to wear every day, however, for guys and gals, the sizes are totally off and the quality shoddy. After a few washes, the items fall apart and it stinks having to spend your own money on repairs and tailors.

    -10 or 12 hours days are the norm + extra time spent (unpaid) at outside events that you are expected to attend. Oh, and you get to travel for work conferences, but the trips are short--usually long flights for just a Saturday night stay--and you are not paid.

    -health insurance plan is ok, but again, for a company as large as FC is, they totally could negotiate a much better plan rate. I have worked for smaller companies with better insurance coverage rates.

    -watch out on your paychecks as they will not take out enough on taxes--especially on commission payments. (Maybe it is so employees think that they are making more money than they are.) So you could end up owing big time when you do your taxes

    -Making money means marking up airfare, hotels, whatever you can--charging travelers more than the actual ticket, hotel, car cost. FC might use a retail store/retail price analogy, but it would be like charging $400 for a coffee maker that only cost $20 wholesale. Granted, airline commissions have been cut over the years, but again, with the market share that FC and all its divisions have, they should be able to negotiate better commissions or fares with the airlines. FC gets a big chunk of the money you make on mark ups, but if your customers find out about them if they check the actual ticketed price online, then it all comes back out of your agent commission.

    -FC operates on a cost of seat plan so they get a big chunk of your earned commission and you have to do stuff that other travel agencies do not do: pay out of your commission on credit card fees, pay fees to their own internal ticketing team, pay fees when passengers refund refundable tickets, pay fees for changes on tickets, etc. You can easily have a $100 commission on an airline ticket end up as next to nothing because of the in house fees. I will not sell tickets to family and friends because it cost us money since you do not want to mark up tickets on people you know.

    Advice to ManagementAdvice

    -Maybe spend less on all of those required outside events and all of the in office booze and instead use that money on updating the computer systems and hiring more staff so that 10 and 12 hour days are not the norm

    -Negotiate better rates with hotels, airlines, and car rental companies. FC is only one of the top 5 travel companies in the world, so come on. It benefits the agents, but also the customers and helps to ensure that they keep coming back.

    -Either find better quality uniforms or scrap them all together

    Doesn't Recommend
    Negative Outlook