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Gallup Reviews

2.9
294 Reviews
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
220 Ratings
  • Helpful (1)

    Good first job for young people, everyone else steer clear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Omaha, NE
    Former Employee - Telephone Interviewer in Omaha, NE

    I worked at Gallup part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a great first job for someone with no work experience or someone in class during the day because it's late afternoon to evening hours. Also the pay is very good INITIALLY, that is for the first six weeks. There's a real community feel in the office, you're properly trained and not just thrown on the phones right away. It prepares you for face to face customer service work because you deal with angry and/or combative people all day long. Because seriously, people hate telemarketers.

    They're always hiring because people are always quitting! If you're desperate for a job, you don't need experience to do this. Just make a good impression in the interview and online application by seeming competent & very competitive (they love that for some reason), be able to speak clearly and you're likely to get hired.

    Cons

    You're on the phones all day! There are no paid breaks. You have to log your own hours at the end of each day and figure your ACTUAL production hours and fill out (BY HAND) a work sheet with your completed surveys and the money you made and hand them in to a supervisor before you leave which is such a weird way to do things, definitely inefficient.

    They reel people in by saying how "flexible" the hours are but they aren't at all. There's a set time slot between 3 and 11 that you can work, the offices are only open during those hours. Except for weekends when it changes from early morning to afternoon hours. Not flexible. They also push that you pick your own hours and only have to work 21 hours a week. But here's the thing: the hours you work aren't based on the time you're physically there, they're production hours. It's not even just the time you spend on the phones, but the time you're actually logging a survey! So you can be going in for well over 21 hours a week but your chart is not reflecting that. And as for the "pick your own hours" bit you can only work from 3-11 so there's nothing to pick. You're gonna be working 3-11. Or some small deviation like 4-11 or 3-10 because you need the money.

    Speaking of the money the base pay is $9.50 which is a huge part of the appeal of working there. But you're only guaranteed that for the first six weeks. After that once again it's based on productivity. So you start making less than that because you're not completing enough surveys. Which mostly isn't your fault, the numbers are randomly generated and so you get answering machine after answering machine. And if it's not an answering machine it's someone who hangs up on you as soon as you open with your pitch. This happens to the best of them, veterans of the job (5+ years) and high school kids alike. There's nothing you can do about it. Some people, a small group out of the office become rockstars at it and make $13 an hour doing it. Those people have usually been doing it for some years though. And I really cannot imagine why someone would keep at this for so long because there's no where to go. No place to move up to. You're a telephone interviewer and you'll always be one.

    Overall the job is pretty straightforward and simple. You do the same thing all day, the systems are easy to navigate, the surveys are easy to get through. But it's exhausting work though. Actively trying to persuade people all day, and getting denied over and over. If it doesn't wear you out to be "on" all day and you can handle repetitive rejection give it a try. But you'll probably be disappointed by the pay and get fed up and leave.

    Also something I forgot to mention. Their servers are very poor so there are times when certain surveys are just down and boot everyone off the system and we all just have to sit around and wait while not being paid of course! Fun! Also if you're doing really well on a survey the managers will take you off and put you on a bad one that's unpopular with public or very long and hard to complete without someone hanging up in the middle (which means you don't get paid for it). And some surveys are worth more money than others so yes you'll definitely be demoted to a lesser paying survey.

    Advice to Management

    Paid breaks! Updated software! Seriously no one wants to do math at the end of a long day by hand. System should be able to spit out your records on its own. More variety in surveys, a guaranteed base pay that's actually guaranteed. There are no raises no matter how long you've been there or how good your work performance is. It doesn't seem fair that people who have been around for years can make the same as some high school/college kid. Paid breaks! The physical hours vs. production hours aren't likely to change either but they should.

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