Garmin Product Support Specialist Jobs & Careers

Garmin International – United States

Tweetmyjobs – 16 days ago

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Garmin International Inc. – Salem, OR +2 locations

Responsible for direct supervision of a team of 10-20 Product Support Specialists. Support and coach front-line staff to deliver accurate information, assist with problem resolution, and to meet and exceed customer expectations. ESSENTIAL FUNCTIONS: • Communicate performance expectations and provide clear directions on meeting these expectations • Supervise daily operations • Provide product and process information that helps team resolve problems • Provide annual performance evaluations for team members • Conduct and document monthly performance discussions with each team member that communicates achievements and areas for improvement • Counsel and develop employees to achieve individual employee and departmental objectives • Counsel and develop employees for potential advancement at Garmin International • Monitor phone calls, email responses, and other customer contacts to provide positive and constructive feedback to each t …

CareerBuilder – 10 days ago

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Garmin – United States

Responsible for direct supervision of a team of 10-20 Product Support Specialists. Support and coach front-line staff to deliver accurate information, assist with problem resolution, and to meet and exceed customer expectations. ESSENTIAL FUNCTIONS: * Communicate performance expectations and provide clear directions on meeting these expectations * Supervise daily operations * Provide product and process information that helps team resolve problems * Provide annual performance evaluations for team members * Conduct and document monthly performance discussions with each team member that communicates achievements and areas for improvement * Counsel and develop employees to achieve individual employee and departmental objectives * Counsel and develop employees for potential advancement at Garmin International * Monitor phone calls, email responses, and other customer contacts to provide positi …

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