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6 days ago

Customer Support & Community Specialist

Get Satisfaction San Francisco, CA

This opportunity will allow you to become a subject matter expert in our community product and increase your technical acumen for advancement within… Glassdoor


Get Satisfaction Reviews

6 Reviews
3.9
6 Reviews
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Rahul Sachdev
2 Ratings
  1.  

    Missed the window

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Get Satisfaction full-time

    Pros

    The space the company is in was really hot and the GetSat product was well regarded by customers and competitors alike. The GetSat brand was phenomenal and awareness was much higher than other companies, some that are much bigger in size. It was an exciting place to work when the news was good.

    Cons

    The product is a feature of a bigger offering and for too long the company neglected product strategy, executing on a necessary architecture shift but one that let the feature list fall behind other vendors. The engineering team always seemed stretched and too often they were unconcerned with the market situation the company was operating in.

    As is the case with any growth company, there wasn't a clear strategy articulated other than growth at any cost, and the individual groups did not align with a common vision.

    Advice to ManagementAdvice

    At this point an acquisition is the only plausible outcome and if I were on the board I would not get greedy about the valuation.

    Recommends
    Neutral Outlook
    No opinion of CEO

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