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RecommendsPositive OutlookApproves of CEO
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I have been working at GoDaddy full-time (More than 5 years)
Several opportunities for lateral movement to keep things from getting stale. Excellent pay and benefits as a whole. Because of the mini team structure (15 - 20 reps per supervisor), there is an excellent opportunity to get noticed and recognized for good work. In addition, supervisors will actively work to curate your career and secure your advancement in the company.
Over the years, the different departments have been semi leveled out as far as pay is concerned. At one point, moving from an entry level position to a position in billing or customer development meant a $20k per year increase if not more. Now, the bonus structures are built to be aligned with the company goals which means less focus on product retention and more focus on new product enrollment, the side effect being less pay for renewals which levels the playing field across the different departments.
Advice to Management
I think the company as a whole is headed in the right direction, despite minor hiccups. My only advise would be to continue down this path and not lose sight of the "spine" of the company which is the customer service team. There aren't any signs of this yet, but when companies go from privately owned to publicly traded, employees get nervous about there expendability. The reason this company has been so successful is because of the talent it's accrued via the pay standards which are enforced by the metrics that Godaddy has in place. Perfection through attrition has a negative connotation but it is a fair realty. If you want to make money, you have to be the best. That philosophy has made the company strong. If the mentality changes to "put butts in seats" for $12 and hour, then the quality of service will drop with the pay and overall, the company will become the corporate giant that it actively works to avoid becoming.