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Groupon Reviews

693 Reviews
693 Reviews
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Groupon CEO Eric Lefkofsky
Eric Lefkofsky
193 Ratings
  1. 5 people found this helpful  

    Not all it's cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Groupon full-time (more than an year)


    Great co-workers where you'll make lifelong friends, unlimited PTO, relaxed dress code, great insurance and end of year party


    outsourcing customer service jobs to India which essentially turned the position into a call center job, Customer Service as a department isn't taken seriously at all, nor are they included in many company events. Very difficult to move up or around the company, especially out of CS because everyone hates working in Customer Service.

    Advice to ManagementAdvice

    Treat your CS workers better. The job is stressful as hell and giving us things like coloring books (yes, I'm serious) to help handle stress on the phone is a JOKE.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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