Harris Teeter

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Harris Teeter Jobs & Careers in Leesburg, VA

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4 days ago

13 - 51 - GROCERY STOCK CLERK

Harris Teeter Leesburg, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs and exceeding their expectations. This requires… Percipio Media


19 days ago

Full Time Customer Service Clerk - East Gate Marketplace

Harris Teeter Chantilly, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every… CareerBuilder


5 days ago

CUSTOMER SERVICE CLERK-PART TIME

Harris Teeter, Inc. Ashburn, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every… Percipio Media


30+ days ago

CUSTOMER SERVICE CLERK-Lansdowne

Harris Teeter Leesburg, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every… Snagajob


30+ days ago

CUSTOMER SERVICE CLERK

Harris Teeter Ashburn, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every… Snagajob


30+ days ago

Full Time CUSTOMER SERVICE CLERK-

Harris Teeter Leesburg, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every… Snagajob


15 days ago

PART TIME MEAT CUSTOMER SERVICE CLERK

Harris Teeter Purcellville, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer.s needs and exceeding their expectations. This requires… Percipio Media


30+ days ago

Grocery Stock Clerk - Hiring Event

Harris Teeter Leesburg, VA

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs and exceeding their expectations. This requires… Snagajob


30+ days ago

337 - 5700 - CUSTOMER SERVICE CLERK

Harris Teeter Ashburn, VA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are… Harris Teeter


30+ days ago

CUSTOMER SERVICE CLERK-PART TIME

Harris Teeter Ashburn, VA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are… Harris Teeter


Harris Teeter Reviews

486 Reviews
3.3
486 Reviews
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Harris Teeter CEO, Kroger Rodney McMullen
Rodney McMullen
41 Ratings
  • 1 person found this helpful  

    WORST ENVIRONMENT I EVER WORKED IN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Manager in Leesburg, VA
    Current Employee - Customer Service Manager in Leesburg, VA

    I have been working at Harris Teeter

    Pros

    Harris Teeter is a great place to shop. The stores are clean. Employees get occasional discounts with purchase of certain items.

    Cons

    Harris Teeter does not give department management the support needed to do their jobs. Their saying is, "We give you the tools, you have to use them". This would be great if it were true. Their idea of "tools" is watching videos and attending occasional meetings with the Front End Specialist. These meetings amount to no more than reading over memos and having lunch. When I asked for guidance on specific issues I never got feedback. I don't think they knew what to do either. One week you're told that you better spend some time getting your paperwork in order (schedules, audits, reviews, etc). The next week you're told that you better not be caught in the office, because you're supposed to be on the sales floor.

    Positive feedback is not given. You only hear something when it's about what you need to improve. They try to sound like they care about the associates, but in reality it is only lip service. Managers are expected to manage by fear. I was told on many occasions to tell associates that they could leave if they didn't like the way something was handled. The expectations are unrealistic. I spent more time trying to make sure all the i's were dotted and the t's were crossed for audits than providing service to my customers. You are expected to post for any CSM position that is open, but they already know who they're putting in a store. Store Managers have to go through the motions of interviewing, but they don't even get the final say on who they get.

    This is the worst environment I have ever worked in. It's a shame, because the stores are very nice. Their commitment to customer service sounds great on paper, but the way they try to achieve it is severely lacking. I've had a few great store managers, but most of them leave. They're as frustrated and beaten down as the rest of us. Yes, the money is good, but it's not worth it in the end. I could go on and on, but time and space does not permit. Just be glad you found this web site so you could be warned in advance. I wish I had.

    Advice to ManagementAdvice

    Learn to value your people. I think the company as a whole has good intentions. The management on the Corporate and Divisional level in Northern Virginia are the ones who are creating this toxic environment. At least I hope that's the case. I would hate to think that the entire company is like this. Re-evaluate the audit process. Simplify the process so your associates can take care of customers instead of taking care of your paperwork.

    Doesn't Recommend
    Disapproves of CEO

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