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Hertz Reviews

1,942 Reviews
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Hertz President and CEO John Tague
John Tague
73 Ratings
  • 1 person found this helpful

    Unhappy year after year!

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    • Culture & Values
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    Former Employee - Location Manager II in Seattle, WA
    Former Employee - Location Manager II in Seattle, WA

    I worked at Hertz full-time (more than 8 years)


    Car privilege as a manager...THAT'S IT!


    Are you ready for this?

    Way too much focus on micro-management, always understaffed yet still expected to perform better than the main competitor which is Enterprise even though most Hertz Local Edition locations are outnumbered 3-1 by surrounding Enterprise locations, managers are held accountable for MANY issues beyond their control, forced to lie to people daily (this specifically wears out those of us with a sense of integrity), never enough time to get required tasks finished and then written up for such things, the company uses a customer satisfaction rating system not to change and improve service, but rather berate its employees when bad surveys come in, they lure people with the promise of monthly or quarterly commission but you'd be lucky to earn $500 extra annually from such payouts, upper management continually changes the commission program to make it increasingly difficult for staff to earn commission, the company has recently had trouble paying out commission to those that have actually earned it and this suggests to me that the company is in financial trouble, it's recent venture into the car-sharing world (Hertz 24/7) was an epic flop which indicates incompetent top down leadership. That's the longest sentence I've ever written!

    Here is the worst part, and this is of legitimate, future legal concern for the board, managers are paid a salary even though they are not legally EXEMPT from receiving overtime pay. What I mean by this is that to be considered a "manager" one must have the ability to hire and fire PLUS spend a majority of his/her time doing back office work, not doing actual rentals, driving customers home, and cleaning cars. Yet this is what managers spend a majority of their time doing because of being short handed, nor do they have the ability to hire or fire, that is all done by HR; it's backwards. So, imagine having to run and be responsible for a business where someone else chooses what employees you get and who to get rid of...doesn't make logical sense, right? Anyway, I digress. This means that the company has found a way to make managers believe that they are not owed OT pay when in fact they are ( I think they get away with this in two distinct ways. First, most HLE employees are young and just naive enough not to care about looking into this AND the car privilege does go a long way towards keeping people quiet). Think about all of the hours you have read other current and former employees on this site say they work in an average week and that adds up to a hefty lawsuit!

    Oh one last thing, don't think that hard work and perseverance will pay off, you will NOT promote very far unless you are good at being deceptive, generally distrust people and/or have a friend or family member higher up!!!

    Worst decade of my life!

    Advice to ManagementAdvice

    Shut it all down!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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