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5 days ago

Senior Sales Engineer

inContact, Inc. Chicago, IL

• Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business…

4 days ago

Associate Migration Manager I

inContact, Inc. Midvale, UT

This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks…

5 days ago

Contract Negotiation Counsel

inContact, Inc. Midvale, UT

The Contract Negotiation Counsel is responsible for negotiations of favorable terms, pricing, and conditions of contracts. Serve as subject matter…

5 days ago

District Sales Manager

inContact, Inc. Detroit, MI

• If remote from inContact headquarters, maintains appropriate home office within inContact allowances. • Makes in person sales calls…

4 days ago

Inside Channel Manager

inContact, Inc. Midvale, UT

• Identify and recruit new partners to refer inContact to their customers. • Keep partners up-to-date and informed on…

5 days ago

Sales Developer

inContact, Inc. Midvale, UT

• Effectively and efficiently log leads and sales interactions in the inContact contact management software tools. • Meet or exceed Lead…

InContact Reviews

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InContact President, CEO, and Director Paul Jarman
Paul Jarman
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  1. 1 person found this helpful  

    Could definitely use improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Midvale, UT
    Current Employee - Senior Software Engineer in Midvale, UT

    I have been working at InContact full-time (more than 3 years)


    Everybody will end up becoming a senior or principal level at some point, all you have to do is stick around long enough.

    There is a snack bar that you are given $10/month in credits for. Free soda. I guess that's a pro.

    Quarterly bonuses.

    Some quarterly "inspire" rewards.

    Yearly awards for outstanding performance wherein the winners are given an all-expenses paid trip to Mexico.


    Management gets shuffled in and out on a yearly basis. The executive committee has no idea how to choose their management and ends up cycling through them every year or so when a scapegoat is needed for their inevitably bad decisions.

    Definitely a sales driven company. If you're in engineering, prepare to have mediocre equipment and be a second priority to the rest of the company. The engineering department was recently split and a few teams were forced to move to a different building because the marketing department decided they didn't want to be the ones to move. The parking is pretty bad and employees were forced to sign a document stating that inContact will be allowed to make $100 payroll deductions if you park in the wrong spot.

    Within teams or among peers, feedback is generally taken pretty well. But once you get up a few levels, the feedback is more or less ignored and the response becomes "other companies in the valley don't do that either" or "we're not competing with those companies, so we're not going to try to be sexy like them." A consulting team was hired to help find ways to increase the quality of the office. When suggestions were made about how to improve quality, the response was along the lines of "you guys just want everything, don't you?"

    In engineering, you'll end up with a moderate computer, but very basic overall equipment. I hope you like the horrible default wired keyboard and mouse that come with every computer because that's all you're going to get. You'll be lucky to get a decent chair. Most of them are falling apart and if you're unlucky enough to get a chair that an overweight person has sat in, your padding will flat and your chair will be shot. The conference rooms are known as "chair graveyards" because all of the worst chairs end up there when people inevitably try to swap their chair for a better one.

    A fair portion of quarterly bonuses come down to things that are not under your control. It's supposed to help incent employees into making the company better, but there's no way an engineer can control how many sales are made or improve system uptime when who knows how well other teams are doing.

    Literally no one knows how winners are chosen for the yearly Mexico trip. I have asked around and not a single person knows. Of this year's 55 winners, only three (I believe) were from engineering. The vast majority were from sales and marketing.

    Outsourced development (partially). We pay a company in Chennai to do some work for us. I have heard they are okay developers, but the teams here in Utah that work with them have to be available nights to help support them. We also bought a development company in Bolivia that has been causing immense pain with their lower quality work. However, due to politics and an effort to save face, management will not get rid of them. If not for the complaints of almost the entire engineering division, inContact's entire primary callcenter product would have been developed by an outsourced company.

    Advice to ManagementAdvice

    Treat your engineers like actual people, and not just like resources to be paid for work. We are building your platform, and the word we get from you (if anything) is that we are not important.

    Doesn't Recommend
    Neutral Outlook

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