J.P. Morgan Jobs in Westerville, OH

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J.P. Morgan Reviews

3.4
Rating Trends
Recommend to a friend
Approve of CEO
J.P. Morgan Chairman, President, and CEO Jamie Dimon
Jamie Dimon
2,211 Ratings
  • Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Westerville, OH
    Former Employee - Associate in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J.P. Morgan full-time (More than 3 years)

    Pros

    Well thought of company with a good reputation for earnings.

    Cons

    Customers are treated golden, employees are nothing more than a number. Technology is all geared towards the customer while employees work on outdated or retrofitted systems that are outdated or home made by someone. The only upside to this is employees remain employed. If Chase ever truly takes a look creating synergies/efficiences, a quarter of the workforce would be laid off. Others say there is opportunity for advancement. That might be true in a call center where one starts as a phone associate and moves up to become a supervisor. Most opportunities come through lateral movement to another department, with no increase in pay. I've known many employees who became dissatisfied with their jobs and simply moved to another department. However, this is a 2 year trend as these same employees became dissatisfied with their new roles, and simply move from department to department. And so the trend continues.

    Advice to Management

    There is a phrase in Chase, "Do you want the REAL answer, or do you want the CHASE answer?" Basically, and sadly, senior managers never hear the truth. Therefore, employee issues are not resolved. Employee are bribed or threatened to give more positive feedback than is true. Managers see the "annonymous" employee comments, but in small departments it's too easy to know who the negative feedback is from. Senior leaders, please wake up before it's too late.


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