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Jewson Reviews

13 Reviews
13 Reviews
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Peter Hindle
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    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Jewson full-time (less than an year)


    I found my time working for the company to be a very negative and depressing experience and would strongly advise anybody contemplating employment with this organisations to think long and hard before accepting a position.


    Where do I start? Maybe with a quote from a company employee during a meeting, it went something like this. "I don't want people working for me who have to drop the kids at school or pick them up from nursery, you have wives to do this".

    I'd only been working for the company for a couple of weeks at this point but had made my mind up about the company and it's culture within 2 days of commencing my employment. My induction was a joke my manager had no idea what to do with me. He asked me to sign documents relating to Health & Safety and within 2 hours suggested I go home and we meet up again the following day. On this very same day other staff members were very negative about the company and I just couldn't believe what I was hearing as a new member of staff.

    What's interesting about Jewson is that they have managers (not all) who have worked for the company from the age of 16/17 who started working in the yards filling bags of sand and now have responsibility for staff and a store/region with considerable turnover, they consider themselves to be "Rock Stars" and "untouchable" The downside is that these managers have no experience of working for other companies and are badly trained or have not had much exposure to continual development and have therefore picked up many bad management practices. The list is endless but what became apparent having visited a number of Jewson stores was a culture of bullying and passive aggressive behaviour directed at staff from management. I don't blame the individual managers I just don't think they know any better.

    Jewson is a company that preaches about Health & Safety and rightly so as there have been to many deaths and injuries in the construction industry over the years. As part of your contract you are expected to sign a waiver relating to EU working time directives, very basically they can ask you to work all hours of the day if they decided this to be appropriate. The normal working hours at a Jewson store and this also includes field based staff are 0730 until 1700 (or until store locked) Monday to Saturday including Bank Holidays. There are staff within the stores turning up before 0700 and leaving after 1730 as cashing up and security checks need to be completed. I never came across one person who was given this time back. Not to mention field based sales staff driving considerable miles whilst tired and under pressure. One field sales executive was expected to attend a full day meeting in Yorkshire then drive to the Midlands for an evening event with clients and then return back to Lancashire after the event finished at midnight. Is this a good example of H&S practice?

    Remuneration is not brilliant however Jewson are far from the worst when it comes to basic pay. However bonuses are a sore point with company staff. Bonus for field based sales staff is only paid once a year and is tied up in KPI's and the discretion of management. I was never paid a bonus as my employment didn't fall within a full sales year however other sales staff were miffed at not receiving bonus even when targets achieved. if you do qualify for bonus a percentage of this could be deducted if your branch experiences a H&S incident during the year. I suppose the bottom line here is that if you are a motivated sales person who want's to receive bonus/commissions on a regular basis Jewson is not the place to work. If you are happy to plod along and take home £1300/month + car or whatever package is being offered take the money and don't put your head above the parapet, the poorly trained managers will try and shoot you.

    I found there to be very little support for new starters when I joined the company. I was invited to Coventry for a formal induction some 3 months after commencement of my employment, this made no sense and should of been during my first week of employment. Management talk a good game but when you push for support it's not given, this can include product training or joint visits to potential customers. There is just no joined up thinking between branch sales, regional sales and national sales. You can find yourself developing relationships and starting to generate business from a dormant customer and out of the blue a regional sales executive or national account manager comes along and makes a song and dance about branch sales executives taking their customers. Resulting in you passing this customer onto someone who has not generated any income from the customer in months and years in some cases. If you do take a job with Jewson don't expect to have access to a CMS systems such as SalesForce or ACT you will have to use an antiquated system that creeks at the edges and hasn't been properly populated and maintained with client data for years.

    I was never micro-managed directly but all cars have trackers and managers will use this information to question you on what you have been doing. If you do your job properly you have nothing to worry about. One of the most negative and damaging part's of the week for the sales team was the Monday conference call with the RSM. I only had experience of one RSM but I would come away from the call depressed and totally demotivated. When I spoke with other sales executives they often felt the same and most felt the conference calls were a bit of a joke and not constructive. They are very rarely a positive experience and appeared to be used as a reason to kick sales executives.

    I could go on but would advise anybody considering joining Jewson to do it with eyes wide open, they are not a great company to work for. If you do apply for a job and are accepted I would strongly advise you to spend a day or two in branch prior to accepting then make a decision. Remember the job interview process is not all one way!

    Jewson could be a fantastic company to work for and company of this size should be aiming to be in the Times Top 50 companies to work for list. However there are historic problems within the business. It's a super tanker that can't be stopped and re-directed. This is such a shame as the backing of Saint Gobain should give employees confidence that they are working for financially secure and progressive business.

    Doesn't Recommend
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