LiveOps

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30+ days ago

Sr. Systems Engineer

LiveOps Redwood City, CA

• Work with development groups to architect solutions for new and existing projects. • Utilize configuration management and custom scripts to… Glassdoor


LiveOps Reviews

222 Reviews
3.6
222 Reviews
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Vasili Triant
47 Ratings
  1.  

    LiveOps is a good option for people who want to earn money by working at home with flexibility on committed hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Customer Service
    Current Employee - Sales/Customer Service

    I have been working at LiveOps part-time (less than an year)

    Pros

    LiveOps is good for those who enjoy talking on the phone and selling.The highest compensation potential is for licensed insurance agents. There are many other types of programs that agents can elect to participate in, and compensation varies by the program. What's attractive about working as a LiveOps Agent is establishing work-life balance.

    Cons

    One down side of working with LiveOps is that agents need to be able to tolerate rejection, and the level varies by the program. Another down side is that there is literally no way to speak to LiveOps staff. The only way to communicate with them is through an internal online messaging system similar to e-mail, and sometimes responses can take a day or more to receive.

    Advice to ManagementAdvice

    For the insurance programs, I think licensed agents should only receive qualified leads, which would make the calling experience more gratifying for both the callers and agents. Having experienced agents work with unqualified callers often becomes frustrating for everyone. Since LiveOps does have some programs where non-licensed agents screen callers and then transfer qualified leads to licensed agents, I don't know why it isn't done that way across the board. Not only would it be much less frustrating, but it would probably be much more productive.

    Recommends
    Neutral Outlook
    No opinion of CEO

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