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LocumTenens.com Reviews

14 Reviews
14 Reviews
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Shane Jackson
9 Ratings

    Get your feet wet here then move one quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Alpharetta, GA
    Current Employee - Account Executive in Alpharetta, GA

    I have been working at LocumTenens.com full-time (more than 3 years)


    LT.com has a lot of flashy gear. Starbucks in the lobby, gym, personal trainers, in house cafeteria, koi pond, putt putt course. Those are the pro's everything else is a con.


    Let's start with your first position. Being I'm on the sales side I started as an Account Rep where you intern essentially under 1/2 other Account Executives on your team. You sit on a different floor and in general you are treated like an inconvenience. Because you are to your AE's, once they promote you you normally will take part of someones territory. Therefore the AE's aren't terribly motivated to help you grow because you'll take money out of their pockets.

    You have no work life balance at all. You spend an hour getting to work through traffic your work day is 8-6 or 8:30-6:30 and they are very big brother about this. People on a salary job now have to clock in when the get there and leave. I thought that was the entire point of being on salary no clocking in? But since the salary is extremely low they have to record coming and goings for tax purposes I believe. Especially since they never pay overtime if they don't have to. It doesn't really promote going the extra mile.

    Everything is monitored. EVERYTHING. All calls and emails and instant messages and they will even stalk to figure out how long your lunch break is. Your manager will randomly sift through your calls all day and then email you to tell you what you did wrong. This can be beneficial but when it comes from a manager who has never succeeded in that position it comes off a bit redundant.

    Yes we've been voted #1 place to work - because they offered us a leave early pass if we completed it. Managers will continue to send out email asking if you've done your survey. They even made a calendar invite for it. Voted #1 place to work but it's definitely not true. That and the retention rate is so much lower than we report. I think they say it's 89%? They don't count people in their first 90 days and it can't be true. We have had 7/8 tenured people quit on my team since I've been there. People here for 3/4/5/6 years and they all fled the building.

    There is the normal corporate training but everything else is pretty sink or swim or your AE's are required to teach you and they aren't super motivated to help you out obviously since you'll take part of their territory. On top of that once you are promoted your put into a 90 day 'limbo' type state where you have a territory but they want to see what you do with it. For the first 6 months the territory is yours you don't make any money of accounts held by the previous AE even if they leave and you are carrying the burden of the work.

    Once as an AE you'll begin to make a commission of your GP only. Not revenue - GP - and the will non bill you for everything. You get non bills for getting licenses for your docs. Even if they weren't requested by you but the marketer before you. You get non billed for any expenses occured that can't be billed to the client. And you take this hit on your commission. These sometimes average higher than 6K. It's a little excessive - on top of the fact that you also have to keep a close eye on your accounts because the accounting department conveniently forgets a few on your statement. Even if they remember to assign the non bills for that account to you.

    I have a $1 Mil territory. I will not even come close to hitting 6 figures this year. And I'm talking $1 mil in my GP revenue is easily $2.5/3 mil and my commission scale is 3/3.5/4% max per month. It's all tiered and the highest tier is 4% pretty low for only getting paid on GP monthly.

    The teams are very catty and very passive aggressive. You cannot voice your opinion without them retaliating and it is quite possibly one of the biggest gossip mills I've ever seen. There's an especially tenured woman on one of the teams and she is extremely snippy and very quick to undermine people in front of management. She's also known to complain to clients about her boyfriend dumping her... 1 year later....It's like working in a mean girls environment and it's on steroids.

    They also let people who are obviously not cohesive stay on the team if they're making money. They could cause drama with every person, email clients while drinking, and generally be a massive distraction to everyone. But if that person is making money they won't let them go. Even if the entire team dislikes that person.

    There also is really no clear career path after you make Account Executive and your managers never bring it up or try and assist you in developing a path. "There's a section on the homepage for that."

    Great but what happens when I'm ready to move out of production. You don't unless you're one of the 'chosen ones.'

    Also when referring people to the company you'll refer your best friends and people who are constantly in your life. The internal recruiter will then call them and do a phone interview and then NEVER call or email them back. You're stuck playing in the middle because the recruiter is constantly telling you "oh I'm going to call them" and then she never does and you're having to tell your friend maybe she'll call tomorrow. She won't and it's extremely rude to the associates who refer people and the people sending in their resumes. Extremely unprofessional. I never refer anyone anymore even though they offer an iPad and $1000 if someone gets hired. It's not worth having to explain to them that she will never call them back no matter how often she says she will.

    Advice to ManagementAdvice

    Get some better management. Every VP and manager I am running into was essentially promoted because they have failed at production. There are a couple that are super great at what they do but they aren't directly managing the teams. Lack of management that is unbiased and able to give real advise is a large hindrance. Also not allowing management to hire "Family Friends" and then promote them within their first 3 months there for no reason other than they are a family friend would be a great start. Listen to your Account Executives that aren't 10 years tenured and don't speak up a lot. They probably have a lot to impart but the atmosphere is not very conducive to speaking their mind.

    Also if you could work on better company standards. Making a "Christian Company" work on Christmas Eve and the day after Christmas really does not lend itself to helping Christians celebrate the season. Especially when it falls on a random Wednesday. Forcing your associates to use their PTO to take time off during this year is not a great way to impress your employees or push the agenda of being a very family oriented company.

    Doesn't Recommend
    Negative Outlook

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