Mattress Firm

Mattress Firm Jobs & Careers in Houston, TX

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7 days ago

Sales Manager in Training

Mattress Firm Houston, TX

With our strong commitment to promoting from within our organization, Mattress Firm has developed a participative approach to career development that… Mattress Firm

7 days ago

Sales Manager Trainee

Mattress Firm Houston, TX

With our strong commitment to promoting from within our organization, Mattress Firm has developed a participative approach to career development that… Mattress Firm

Mattress Firm Reviews

350 Reviews
350 Reviews
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Mattress Firm CEO Steve Stagner
Steve Stagner
248 Ratings

    Mattress Firm is a Dead End!

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    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Houston, TX
    Former Employee - Assistant Store Manager in Houston, TX

    I worked at Mattress Firm full-time (more than an year)


    If you like to do nothing, this is the job for you.


    Mattress firm promises you $45,000 - $55,000 your first year. That's simply a lie. They tell you about people making $100,000 a year. Yes, after 10 years, you might.

    The managers are too young and don't know what they are doing. They don't help you.

    Mattress Firm in Houston is organized into Districts of about 15 stores each. You can't really move between districts, so if you are assigned a district with slow business, you are screwed. I was in the Central District in Houston - there were 4 good stores with lots of customers, and the rest of the 11 stores had few if any customers. You could not make money in a slow store.

    The people in the good stores had been at Mattress Firm for years and years, some 10 years or more. They stay in the good stores, you will never get their position. Managers keep telling you that if you stick it out, you could move to a better store. The problem is that your numbers are not good in a store where there are days and days where NOBODY even walks into the store! And you are moved to a better store when your numbers are good. Catch-22.

    Also, many of your colleagues in the same store, or another store, will steal your customers and have no integrity. It happened to me by someone who was there 11 years - he denied it but I had already checked with the customer. One of the top salesmen in Houston interrupts his co-workers during a presentation and steals their sales. Yet Mattress Firm overlooks all this and keeps giving them great stores and honors and free trips.

    One million dollar salesperson was arbitrarily moved down to the lowest position because his district manager didn't like him. That's not even allowed in the rules, but they allowed it.

    Mattress Firm has rules but doesn't follow them. My area manager told me to add 99 cents to every line of a ticket, because "Nobody every notices." So it's OK to steal from the customers because they don't notice? Seriously? This area manager was promoted in spite of the fact that she has no ethics.

    The company is disorganized, good luck getting your sales delivered on time and in a professional manner. Expect to have to handle angry customers when you couldn't get the warehouse to deliver your sales.

    People who complain and threaten to leave get promoted to better stores. Those who do everything they are supposed to and are polite don't get better stores.

    You have to work until 8 pm every night including Saturday, and you have to work every Saturday and Sunday.

    This was a miserable job, and I do not recommend it. Oh - and they don't even train you on their impossible DOS computer system, which is impossible to use. (DOS is an operating system that was used before you were probably born.)

    Oh, I was told not to discount Tempur-pedics, but my area manager would discount them. The people at the state fair and rodeo discount them. Like all their "rules," you can break them with no consequences what so ever. There was one guy who left the store and did errands in his car, kept the place a mess, never showed up on time, had other people punch him in, and he was promoted, not fired.

    Advice to ManagementAdvice

    Spend more time checking with your people, and less time on stuff like Ground School. Spend more time training people on your crummy DOS point of sale system. Do not use salespeople to train the new salespeople, that doesn't work. For your info, everyone I knew said their trainer was horrible. Why would a salesperson want to take on that job when they don't get paid?

    Stop hiring 26 year olds for district manager. They aren't any good. Don't make rules unless you enforce them. Pay your warehouse people more so they can make a living and don't keep quitting. You need better delivery people - you get them by paying them more.

    No more 8 am meetings, so people are tired on Saturday. You would think that there was no other way for managers to communicate with the salespeople than in person at a Saturday meeting!

    Quit lying in your ads about how much you can make your first year or two.

    Enforce integrity - when you know your top salespeople are cheating their co-workers, demote them, don't reward them. My managers did not care when I reported unethical behavior by my colleagues.

    Doesn't Recommend
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