National American University

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National American University Reviews

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64 Reviews
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Dr. Ronald L. Shape
34 Ratings
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    Unethical management creates toxic work conditions.

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    Former Employee - Admissions Advisor in Overland Park, KS
    Former Employee - Admissions Advisor in Overland Park, KS

    I worked at National American University full-time (less than a year)


    I worked for NAU for just under 1 year. The best thing about NAU by far was the people. Generally speaking all of the Advisors had a genuine desire to really help their students. The team chemistry was great, as NAU generally hires upbeat, outgoing people in Admissions. Great friends were made there.


    Where to begin...

    This entire school is one big sales department. Though the faculty and many of the staff have the student's best interest at heart, upper management sees only the dollar sign above each student's head. Admissions drives everything.

    Short term memory. In Admissions it doesn't matter how many students you enrolled the previous term, if you are below on your numbers they will not hesitate to threaten your job until it comes back up. I saw many coworkers in tears over the fear that they would get fired for not convincing someone to come to what is really only barely better than the worst schools in the area.

    Misplaced priorities. In the summer of 2013 the whole NAU system held a 3 day trip to Las Vegas for a "training conference". While that was fun, and we did do some training, the entire venture cost the school roughly $1 million. The following Fall semester there was a system-wide shakedown and employees were laid off en masse (including big names at the top) to account for a loss of revenue. A well-managed business would never throw away $1million on a vacation spree if they didn't have the financial sureties to get them through the fiscal year. Terrible foresight due to misplaced priorities. That cash could've gone to help the very lacking student services.

    The whole school is stuck in an entrenched ideology about who they are and how they can recruit. The target demographic is uneducated, underemployed, typically low-income and suffering groups. The only method used to reach them? Constant phone calls to internet leads. That's it. Enrollment doesn't grow because the graduation rate is something like 1-3%. It survives completely on restocking the students who drop with new ones, instead of focusing on making a better product for the existing and potential students.

    Admission Advisor's daily job is to call internet leads to make contact with potential students. They say its not cold-calling, but it basically is. 1 out of 100 might actually have wanted info from NAU. My biggest regret when I left was thinking that I had convinced students to go here instead of going to a community college where they would pay less to get a better education (probably).

    Management picks and chooses who succeeds there, and here's how. Leads are distributed by the Directors, who report every detail to the campus director. The good leads go to the people they like, not necessarily who is doing the best. I know that sounds petty and biased, but I ran the numbers and its entirely true. The people who enrolled the most per lead they received, got the fewest leads per month in some cases. Favoritism runs rampant.

    I can't even begin to explain the lack of respect I have for upper management. I saw more employees fired or laid off for the most bogus reasons. One coworker was approved a 5 day vacation during the last week to enroll for the quarter. Apparently the campus director who approved his vacation didn't like that cause the morning he got back he was fired on the spot. No warnings, no write ups, nothing. Just sickening.

    So if you're heartless, have no qualms with using lies and unethical means to get ahead, or just are desperate for a job then go ahead and work here. But otherwise keep looking.

    Advice to ManagementAdvice

    Look for change from outside of the NAU system. Use traditional schools as an example and hire from outside the proprietary circles. Otherwise nothing will change.

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