Neiman Marcus

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Neiman Marcus Jobs & Careers

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30+ days ago

Visual Coordinator

Neiman Marcus New York, NY

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger… Glassdoor


13 days ago

DII Coordinator

Neiman Marcus Short Hills, NJ

Responsible for assisting Selling Manager with customer service, retention tools, focus program, staff development, merchandise presentation, selling… Glassdoor


14 days ago

Shoot Coordinator

Neiman Marcus Group Dallas, TX

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger… Glassdoor


21 days ago

Assistant Manager, Visual Merchandising

Neiman Marcus Group Washington, DC

We are searching for a team player to coordinate the merchandising… including coordinating assortments with our Dallas based buying offices… Glassdoor


13 days ago

Public Relations Coordinator

Neiman Marcus Group Honolulu, HI

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger… Glassdoor


22 days ago

Coordinator - Support Associate

Neiman Marcus Plano, TX

Responsible for assisting Selling Manager with customer service, retention tools, focus program, staff development, merchandise presentation, selling… Glassdoor


9 days ago

Customer Experience Improvement Coordinator

Neiman Marcus Group Irving, TX

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger… Glassdoor


17 hrs ago

Unknown/ID Coordinator – new

Neiman Marcus Group Irving, TX

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger… Glassdoor


30+ days ago

Administrative Assistant

Neiman Marcus Group Beverly Hills, CA

The administrative assistant is responsible for assisting in scheduling meetings, preparing reports, answering phone, filing, and providing general… Glassdoor


6 days ago

Assistant Manager

Neiman Marcus Group Longview, TX

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger… Glassdoor


Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
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Neiman Marcus Reviews

389 Reviews
3.1
389 Reviews
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Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
191 Ratings
  1. 3 people found this helpful  

    Beware of shark infested waters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Neiman Marcus full-time

    Pros

    If you love fashion, then this is a great environment for you. One of my favorite things about working here was getting exposed to so many different brands in so many different areas of retail. NM does a great job about vendor education because reps are constantly coming in to talk about their product or show you how to use something. If you are interested in learning about a wide variety of labels or learning how to sell different types of products, this is an excellent place to go. The potential to earn money is unlimited because you work on commission (the rate varies by department. for example, Shoe's gets 10% but CUSP is 6%). The benefits are also really great, unlike other retail companies I have worked for. I really loved (most) of the customers who shopped there. I think it is a stereotype that the very wealthy are mean. I made a lot of great relationships with clients and really enjoyed helping them. I also loved that they give you iPhones (beyond the obvious reason that you get a free phone) because it really did make the whole clientelling process easier and more effective. I believe more companies in the future will be following NM in this regard. Finally, there is always something going on, whether it be an event or a trunk show or even a famous designer visiting, so even if there is nothing going on in a particular day you always have something to look forward to. I really enjoyed our events and getting to meet really interesting designers and brand reps.

    Cons

    The commission sounds great, and they really sell it to you when you are hired, but there are so many returns. Unfortunately, in a store like NM, there are a lot of people who are shopaholics and buy just to buy. There is always, always stuff coming back, even for the top sales associates. This makes it really difficult when its payday because one week you can have a stellar check because you sold that piece that was $$$. However, a month later that piece comes back and your next check is -$.
    Returns are just a part of retail, so I could look past this, however, I just could not get past the store environment. Everyone is a shark, out for themselves. If you are a shark, good for you, apply here. But you better be the biggest, baddest shark or else you will get eaten alive. People steal your sales, steal your clients, and do whatever to get that $. Especially during the slow season when it is s-l-o-w and all those returns roll in. Management seems to ignore the fact other associates try to sabotage each other because they believe that competition creates more sales. However, I was under the impression teamwork built sales. Nope. Don't even ask your fellow associate to help you with something because either; A) they just will ignore you or B) they will then claim they deserve part of the commission. After weeks of dealing with outrageous sales-stealing behavior, being hazed by my fellow employees, and over hearing gossip about myself, I complained to my manager who told me, "greed is good" and that I needed to "want it more". Any time I asked for advice all I was told is to reach out to more clients and ignore the other associates and just sell. That is all well and good, but it is really hard to go to work everyday when everyone is mean to you.

    Advice to ManagementAdvice

    If you want to improve sales, you need to work on improving your staff. It would be really helpful to try and create a more team-friendly environment instead of an out-for-yourself mentality. Everyone would be happier, and thus the environment would be more upbeat. Customers sense that we are all unhappy, which is probably why they always thought everyone at NM is stuck up. Its not because we are talking about the customers behind their back, its because everyone is busy trash talking their coworkers and a customer came along and interrupted it. Not to mention, it is easier to build a sale when someone helps you out, instead of constantly worrying someone is going to steal it from you or yell at you because 'they saw the customer first".
    Also, there needs to be more of a presence and coaching aspect from the manager. Brand knowledge is great, but there needs to be more time spent on personal development.
    Also, there needs to be a serious come to Jesus moment in regards to the handbook. Some associates (the ones who make the top $ or the ones who has been there the longest) get away with murder, while the other associates constantly are looking over their shoulder feeling like they will be punished. This is not the way to run a business. Rules should be applied evenly across the board, or else don't make rules. For example: management cracked down on dress code and said sneakers were not allowed. However, an associate who had been there for years wore Chanel sneakers, and this was ok. Just because they cost $$$ doesn't mean they are not sneakers!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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