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Perceptis Reviews

17 Reviews
3.0
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Trevor Allen
3 Ratings
  1.  

    Started awesome, went downhill when bottom line became the ONLY goal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Perceptis full-time

    Pros

    Was great when they allowed agents to work from home and the focus was on world class customer service.

    Cons

    During busy times, back to school, agents do not get sufficient breaks and are pushed to work too many hours. There is only a focus on answering the phone in a short time. Details like good customer service and actually solving the customer's problem are not valued or rewarded.

    Advice to ManagementAdvice

    Get back to Customer Service focus

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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