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PetSmart Reviews

1,025 Reviews
1,025 Reviews
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PetSmart CEO David K. Lenhardt
David K. Lenhardt
182 Ratings
  1. 1 person found this helpful  

    If you love connecting with pet lovers and their pets, this is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petshotel Assistant Manager
    Current Employee - Petshotel Assistant Manager

    I have been working at PetSmart full-time for more than 3 years


    As Assistant Manager in the PetsHotel, I can honestly say that I look forward to going to work every day. How could I not love taking care of people's dogs and cats? Developing relationships with "regulars" who bring their dogs to daycamp a few times a week is rewarding. It is extremely gratifying when people trust you with the care of their beloved pets--especially when they've been coming to the PetsHotel/Doggie Daycamp for years. When they recommend your business to their friends, you really feel like you're doing something right.

    If you work hard, don't cut corners, and always try to "do the right thing" for customers and their pets, you will be rewarded and supported by your managers. PetSmart's open door policy makes it easy to feel comfortable bringing any concerns you may have to management.

    Additionally, PetSmart has a history of taking care of its employees with excellent benefit programs. Hopefully, this will continue, despite the recent Wall Street machinations of activist investor Jana Funds.


    In management, it is preferred that you have open availability, and this means you don't enjoy a set weekly schedule. Because of this, planning ahead in other areas of your life can be difficult.

    Also, recent pressure from activist investor Jana Funds to increase shareholder payout makes me concerned that our company (which has always treated its employees well and upheld a high level of integrity) may end up sacrificing the long term strength of this company (and the good of its employees)--for the sake of short term financial gain for shareholders. A "quick buck" for certain investors may cause the degradation of a steadily growing, reputable, debt-free company. I worry about how this will affect employees at store level.

    Advice to ManagementAdvice

    If at all possible, don't sell out your ideals for the sake of a quick buck for activist shareholders. Maintain a view for the future.

    Neutral Outlook
    Approves of CEO