Philips Healthcare Jobs in Alpharetta, GA

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5 days ago

Sr Tech Support

Philips Healthcare Alpharetta, GA

• Deals with the day-to-day operation of a particular IT system and/or supports the users in their daily use of IT functions. • Analyzes the… Philips Healthcare


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3.2
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Philips Healthcare CEO Frans van Houten
Frans van Houten
100 Ratings
  • Helpful (4)

    Good pay and benefits, lack of focused management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Engineer in Alpharetta, GA
    Former Employee - Support Engineer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay and Benefits are excellent and within line with other companies. The people on my team were for the most part excellent to work with and other teams in the building were by and far very helpful. The daily environment was good from a people perspective

    Cons

    Management or lack thereof. Unfortunately the company hires number crunchers instead of people who know the business. This leads to very short term thinking and managers only worried about fudging spreadsheets to make sure they get their bonus. Leads to frustration within the teams because policies are not good for the employees or the customer. The healthcare side of the company could be doing so much better if there was a common sense knowledge base of how to run things and what the customer actually wants and needs. Layoffs every year for the last number of years leads to high stress and it is turning into a bit of a protect myself and my knowledge situation and is limiting the helpful nature of teamwork

    Advice to Management

    Stop hiring numbers crunchers. Go back to hiring managers who have worked in the field of the team they are managing. Actually listen to your employees. Some short term sacrifices can lead to long term success. Stop releasing products before they are ready and train all support staff appropriately. No more train the trainer


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