Progressive Insurance Jobs & Careers in Austin, TX

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5 days ago

Claims Customer Service Adjuster - Austin, TX

Progressive Austin, TX

As a Claims Customer Service Adjuster, you’ll help customers through the difficult situation of resolving a claim. In this role, you’ll investigate… Progressive

5 days ago

Customer Service Call Center Representative – Bilingual Spanish- Austin, TX

Progressive Austin, TX

As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you most valuable. As the voice of… Progressive

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
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    Customer Service Representative

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    Former Employee - Customer Service Representative  in  Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Progressive Insurance full-time for more than a year


    Progressive is a great company to work for. I loved the people i worked with. Progressive is a very diverse company. Management is really great about sticking to the core values of the company.


    Holistic attendance policy. Each supervisor can excuse or give occurrence for absence based on their opinion. If you and another employee from another team missed work for the same reason one supervisor may excuse it while the other marks it against you. Each day missed is a separate occurrence. If you are sick for three days there are three occurrences. The work load can be very heavy at times. The turnover rates it high.

    Advice to ManagementAdvice

    Advise potential employees of the work load. Change attendance policy to be fair to everyone.

    Positive Outlook
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