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Progressive Insurance Reviews

769 Reviews
3.6
769 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
510 Ratings
  •  

    Claims Customer Service Rep (CCU)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Progressive Insurance

    Pros

    Progressive as a company in whole is great!! They provide great benefits, Yearly bonuses if the company is doing well, a gym on site for 15.00 a month, a doctor on site. I do enjoy what Progressive has to offer their employees. The people who work at progressive are very open and the culture at Progressive is wonderful They have different meetings for diversity of all. This is a nice thing to see that a company focus so much on Diversity in the work place. Especially in Texas. They do like to hire and promote if you are a good worker. There is lots of growth with the company if you are able to move around.

    Cons

    This department is over worked and under staffed. This department has been around for about 5 years and they have a lot more to go on getting the work balanced out for their employees. The work load and expectations are high and unmanigble. But if you meet those expectations you are one of the view. They give you more work that what is possible for it to be completed in your shift time frame. So most days you work over time about 3 hours a week and this is to just stay caught up with your work they provide you. I have been there for a year in this department and the goal for anyone who gets into that department is to get out of it as quick as possible. You have to be there a year before you can move into a different department. But that year is HELL!!!! I have had 3 different supervisors and have been on 3 different teams. All the supervisors are great, they are also over worked you can see it on them every day you come in. This is not a fault on their part. They are just doing what they have been told in order to keep their job. But a way I have always been able to tell if I will stay at a job is by the employees. Like I said I have been on 3 different teams. And only 1 person liked their job. Out of the other 34 people we are just lucky we have a job we say, but do we like it, NO!!!!
    I have seen several people go home crying because the work is just so much. I have gone out with people for lunch on these three different teams and its always complaining about the work load. I know that they have their issues to work out on how things are done but they have lost a lot of good people. I have seen people just get up and walk out. This is not how it should be for a big company like Progressive. I am hoping that they get this figured out soon.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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