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20 days ago

Operations Manager, Salon Support

Regis Corporation Minneapolis, MN

• Build partnerships with cross-functional support areas, including Human Resources, Asset Protection and Compliance. • Partner with Director and… Regis Corporation


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Regis Corporation CEO Daniel J. Hanrahan
Daniel J. Hanrahan
121 Ratings
  • It's all about the HAIR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regis Corporation full-time (More than 3 years)

    Pros

    I've worked in a few different roles at Salon Support (the Regis home office) since 2011. At that time the company was floundering but trying to make the old ways of doing business work in the 21st century. People weren't very happy. Our most important asset, the stylists, felt unheard and uncared for. After an enormous investment from some venture capitalists in New York, we've seen a complete overhaul of the C-Suite, the field reporting structure, and the underlying mission and values of the company, and it's all been great. Regis now has a startup-like culture. We're casual and clearly don't take ourselves too seriously. It's not unusual to see smiley faces in emails and toys decorating cubicles and offices. Each quarter, Dan Hanrahan, the CEO, and Carmen Thiede, the CHRO, put on a big event in a hotel conference room where they go over the previous quarter's results and the initiatives for the next quarter. Everyone from the top executives to the awesome folks at the reception desk are invited. The video of the presentation is posted on the company intranet so that everyone who missed it (including field leaders and salon staff) can watch, too. This wonderful transparency is what makes Regis the last company I ever want to work for. It's by far my favorite thing about working for the company. Since 2011 I've been promoted twice and made two lateral moves. The company is dedicated to employees' career growth, and they're very creative about it! I've seen people move from IT to HR, from Customer Service to Finance, from Level 2 Tech Support to Marketing, etc. This diversity of expertise makes Regis's various departments really agile and creative. Some of the perks are flexible scheduling and work from home opportunities, free lunches every day (the lunch room is stocked with bread, ramen, peanut butter and jelly, fresh vegetables and fruit, lunch meat, cheese, yogurt, oatmeal, salad mixes, tortillas, etc...), inexpensive on-site fitness classes with professional instructors, an on-site clinic that provides routine medical care for employees and their families, discounted theatre and sports tickets, discounted Valley Fair tickets, discounted service from the major cell phone companies, dry cleaning service that picks up and drops off from and to Regis, casual dress (within reason, no shorts of flip-flops, but jeans are ok), a full service mailing center with a corporate discount that extends to personal shipping, a full service print shop that will be glad to help you out with flyers for your kid's fundraiser or whatever, and lots more! But far and away the most amazing improvement from the last few years has been the company's new-found dedication to our stylists. The focus of everything we do at Salon Support revolves around the question "How will this make our stylists' lives easier?" This has been the biggest cultural shift I've seen. It's gone from the attitude that we at salon support are the top of the heap and stylists just need to do what we say to the exact opposite where we are here to serve and support our stylists. After all, if we want to be a successful company, we have to have successful stylists. It's that cultural attitude that makes me proud to work for this company.

    Cons

    Across the board the pay isn't great. Even Dan Hanrahan's salary isn't as high as those of CEOs of comparably sized companies. That said, the company has formed a compensation department now. So there should be some improvements in that arena as we start to see the company's sales increase and as the comp team does their thing. Health benefits are also pretty chintzy. Deductibles and premiums are just too high, and the packages lack a lot of basic things like health club reimbursements and the like. Retirement plans aren't competitive. The salons are a wonderfully diverse atmosphere. Many of our stylists are racial minorities, LGBTQ, etc. Salon Support is mostly white and mostly straight. Part of that has to do with the demographics of Minnesota, but I think the company could do a better job on diversity.

    Advice to Management

    Keep doing what you're doing! As our numbers continue to grow, consider making pay and benefits competitive with the upper end of the market and make diversity a priority in order to attract and retain top talent.


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