Regis Corporation

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30+ days ago

Carlton Hair Sylist

Regis Corporation Rancho Cucamonga, CA

Stylists at Regis provide guests with excellent service providing the full range of hair care services offered by their salon, such as cutting… Glassdoor

30+ days ago

Carlton Hair Sylist

Regis Corporation West Covina, CA

Stylists at Regis provide guests with excellent service providing the full range of hair care services offered by their salon, such as cutting… Glassdoor

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Regis Corporation Reviews

220 Reviews
220 Reviews
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Regis Corporation CEO Daniel J. Hanrahan
Daniel J. Hanrahan
72 Ratings
  1. 8 people found this helpful  

    They're trying really hard...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Several Positions In Several Departments in Edina, MN
    Current Employee - Several Positions In Several Departments in Edina, MN

    I have been working at Regis Corporation full-time (more than 3 years)


    This review is for the corporate office, Salon Support, in Minnesota.
    Regis has been in a state of flux for about 3 years now. We have had 3 CEOs, 2 CFOs, a few COOs, two restructures of the entire salon and field operation, 2 large lay-offs, a false start on developing a field HR structure, and a complete re-do of our salon technology. But the company is now starting to tread water a little bit. They realized that all the change was incredibly stressful, and are now really taking into consideration the effects of all this change on the employees. Executive management genuinely seems to care about the employees. Regis traditionally had a very, very cynical attitude toward people, including customers (now called guests) and employees. That is turning around, and it's by far the greatest improvement I've seen in the past several years. I feel heard by the C-Suite and, as someone who deals very frequently with the field and salons, I know that I can be their voice and they will at least be considered.

    The culture at Salon Support is friendly and casual. It's like a family. We have quarterly meetings with the CEO and his executive team where he gives an honest overview of the state of the company. The bosses all have an open door policy, and nobody is scared of being fired or disciplined for speaking their mind. Ideas are at least considered.

    Regis is a great place to learn. The recruiters and managers do a great job of hiring a diverse bunch of experienced professionals and folks just getting their feet wet. There are no stupid questions, and nobody gets disciplined for disagreeing with management.

    In most departments, schedules are flexible, time off requests are granted, etc. Most managers don't sweat being late or early, as long as the work gets done. Overtime is almost always granted as long as it's needed. Work-life balance isn't something you hear a lot about at Regis, because coming to work really is like going to hang out with friends while you happen to be working. That said, work-life balance as a Regis employee is fine. No complaints here.

    Free lunches! There are well-stocked refrigerators with lunch meat, hummus, dressing, salad, greens, veggies, and often little surprises. It's not gourmet food, but it's nutritious. And free. The kitchens also have stocked pantries, toasters, microwaves, toaster ovens, and blenders.

    There are lots of little perks like catered meetings, two huge parties (one in the summer and one in the winter), and the CEO will occasionally surprise us by calling an ice cream truck to give everyone free ice cream or arranging food trucks to park in the lot and Regis foots the bill. Last winter when the temperatures were in the negative thirties, a local auto mechanic shop was hired to patrol the parking lot and help anyone with car trouble. It's little things like that that make a huge difference.

    Regis raises millions of dollars every year for breast cancer research. As a company whose main clientele is women and a huge majority of whose employees are women, this is a really big deal every year.


    Sales are down. That means so is pay. Salaries don't keep up with the market. There's a 401(k) plan on paper, but there's no matching from the company. Profit sharing is nonexistent. Health insurance premiums are high, and they don't cover much. Benefits also don't cover things a lot of companies do, like fitness club reimbursements. We have been promised more lucrative pay once sales pick up, but that won't be for the next couple of years.

    Sometimes corporate homogeneity trumps creativity. That can be really frustrating for creative types.

    All the changes from 2012-2013 really shook people up. Morale isn't where it could be, and there are a lot of people who haven't gotten over the legitimate trauma of having a third of the workforce laid off. Things are picking up, but there is still a palpable sadness in the air sometimes.

    As a monolithic company that's been running lean for a couple of years, the people on the bottom rungs of the ladder (the people who also happen to be the ones selling our products and services and actually making money for the company) often don't know who to turn to when they need help. Communication from Salon Support doesn't trickle down to the salon staff like it should, and the leanness in field management and at Salon Support means that those of us who are meant to support the salon employees are stretched too thin to give stellar service to them. That's very regrettable.

    Because the Regis Old Guard wasn't really into people development (we didn't have an HR department until 2012, and didn't have a head of HR until December, 2013), there aren't a lot of lower-level employees fit for promotion. That means the new guard has had to recruit externally or rely on job changes of people already in management and professional level positions to fill those roles. That has left a lot of bottom-rung corporate employees feeling stuck and burnt out and not seeing any promotions on the horizon. That's caused a not insignificant number of people to leave for other companies.

    Advice to ManagementAdvice

    Beef up staffing just a bit. Most departments could do with one or two more people to make them run efficiently.

    Regis has always been behind the times in operations and technology. Stop relying on "best practices" and technology that was cutting edge a few years ago. Even the newest upgrades and practices are dated. You run a world class company. Start innovating instead of following.

    Start investing in company culture, diversity, and talent and stop looking at that sort of thing as a luxury that you can't afford. It's going to be the only way to turn the company around.

    Neutral Outlook
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