Regus Jobs in Leeds, South East England, England

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Regus Reviews

2.4
Rating Trends
Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
291 Ratings
  • Helpful (5)

    Horrific Working Environment in the name of Growth at all costs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Leeds, South East England, England (UK)
    Current Employee - General Manager in Leeds, South East England, England (UK)

    I have been working at Regus full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -The people you work with in your region -Weekends off -Opportunities for good CSRs to progress to Senior CSRs

    Cons

    -High stress -Unfair commission structure for salespeople -Email only contact with Accounts/Billing all in the name of cost cutting -Complete lack connection of Core Values to frontline teams

    Advice to Management

    The core value of Regus is 'Customer, Colleagues and Commercial' , it should be 'Growth at the expense of Customers and Colleagues' The Senior management should consider the following: If Customer and Colleagues are so important why has the business frozen recruitment of relief staff whilst slowly reducing the headcount in centres Why does it not pay its salespeople commission on every deal done instead of only paying out if you hit unachievable target? Why do you need to send 10 emails to manila to sort out one simple billing issue? Why do you never give out salary increases yet expect more and more from your centre team Why is staff turnover so high? Engage more with staff to simplify and improve process Give GMs the chance to recruit another CSR if really needed Give GMs commission on EVERY deal they close - watch your number of deals go up


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