Spencer Ogden


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Spencer Ogden Reviews

47 Reviews
47 Reviews
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Spencer Ogden Chief Executive Officer David Spencer-Percival
David Spencer-Percival
27 Ratings
  1. 3 people found this helpful  

    Rapidly sinking ship

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    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Spencer Ogden full-time


    - It is possible to make decent money
    - Learnt a lot about the O&G Industry and developed sales skills
    - Colleagues in general were fun and a lot of good "banter"


    Where to begin.........

    - The reputation of SO has dramatically nosedived in the last 2 years. When I joined you were given the time to learn about the energy industry and to gain an idea of what you were talking about before ringing potential clients. Now SO hires 20 graduates every other month and gets them to cold call clients with pretty much zero knowledge or experience of the industry. SO will also make new graduates send a large number of speculative CVs to managers. Often these CVs are completely irrelevant to the 50 managers they mass mail to. Naturally, this does not go down well with experienced managers in major O&G companies.

    SO have lost a huge number of major clients over the past year and a half and have been blacklisted from many major O&G companies due to non-stop cold calling, being sent hundreds of non-relevant CVs and also an inability to follow HR procedure. Employees are under so much pressure to hit targets, many will not look at notes on the system before calling/e-mailling a company. Even existing clients will be relentlessly cold called and sent spec CVs in a desperate attempt by under pressure graduates to reach the ridiculous targets they have been set. Unsurprisingly this causes problems with clients who only want CVs to be submitted through a portal or only have contact with one person at SO and causes them to use other agencies.

    SO management will put you under huge pressure to hit targets. Yes, targets are part of a sales job but SO take it to another level. People are constantly being fired and everyone works under the fear of getting the sack. You must do 2 hours on the phone per day or be publicly shamed via e-mail. The laughable thing is that most people at SO called loop numbers in Africa or Middle East that don't hang up to reach those times!

    You will be made to stand up at your desk and do new business development calls for a minimum of one hour per day. As SO reputation is so poor, business development becomes a very difficult task, especially when you are under pressure from management to charge clients high fees!

    As well as competing with other agencies, SO also has a number of EMEA offices (Glasgow, Aberdeen, Berlin, Cape Town) who are all trying to target the same clients. Rival offices rarely work together and this creates massive confusion and further limits opportunities to hit your targets and make money.

    When I left SO morale was extremely low. Probably something to do with intense pressure to hit targets, non stop micro-management, pressuring you into staying way later than the 6pm official finish time every day thus having little work/life balance, making you feel bad about taking a single day of holiday, making you feel bad if you were even a minute late and generally being treated like a naughty schoolboy at all times. Almost everyone I knew when working at SO hated working there and wanted to leave. Pretty much everyone with any experience has now actually left. Hundreds of people came and went during my time with SO. In an intake of 20 grads, there would usually be 2 remaining 6 months later. Literally.

    Overall, SO is a terribly run company. My advice to anyone thinking of joining is don't do it. Due to SO's now terrible reputation you chances of success will be slim and on top that you will be treated like a slave/child.

    Advice to ManagementAdvice

    There is a massive problem with how your company is run, not with the staff working there. You need to realise you are recruiting in 2014 not 1994. The same techniques used then are less relevant now. Scrap some of the pointless KPI's and concentrate on providing a quality service to the remaining clients and salvaging what you can from the current mess

    Doesn't Recommend
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    Disapproves of CEO

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