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5 days ago

Treasury & Payment Solutions Associate Sales Officer - Durham, NC - Finance

SunTrust North Carolina

Predominately Phone-based Sales position is responsible for businesses with medium to large complexity in product needs. Collaborates with Line of… VelvetJobs.com


5 days ago

Client Service Specialist 1 or 2 FT (40 Hours) Newport News, VA - Warwick Branch

SunTrust Norfolk, VA

Provide industry leading service while assisting with and supporting all aspects of sales, service and transaction activities in the branch. Must… VelvetJobs.com


5 days ago

Teller 1, 2 or 3 - Part time (25 hours) - Dade City - Clinton Avenue - Finance a

SunTrust Pasco, FL

• Participate, support and develop effective relationships with all branch partners including branch teammates, Regional Operation Manager, Financial… VelvetJobs.com


5 days ago

Centralized Lending Loan Servicer - Finance and Investment Industry Opportunity

SunTrust Orlando, FL

• Strong organizational skills and the ability to handle multiple tasks under tight time constraints. • Basic commercial credit knowledge • Post… VelvetJobs.com


5 days ago

Branch Manager 2, 3, 4 - Dunn - Finance and Investment Industry Opportunity

SunTrust Wake Forest, NC

The Branch Manager has responsibility for management of the entire branch. Directly manages two or more full-time employees, conducts performance… VelvetJobs.com


5 days ago

Personal Banker 3 or 4 Licensed Preferred - Bal Harbour - Finance and Investment

SunTrust Miami, FL

Our Branch Banking Teammates are often the first to meet new clients and the ones who start them on the path to reaching their financial goals. We… VelvetJobs.com


5 days ago

Area Team Lead - Chattanooga - Finance and Investment Industry Opportunity

SunTrust Chattanooga, TN

primarily include service, sales and operational performance across all segments within the retail branch banking network. Provide leadership and… VelvetJobs.com


5 days ago

Client Service Specialist 1 or 2 - Miami Springs - Finance and Investment Indust

SunTrust Miami, FL

Provide industry leading service while assisting with and supporting all aspects of sales, service and transaction activities in the branch. Must… VelvetJobs.com


5 days ago

Analyst 1 - Syndicated and Leveraged Finance - Finance and Investment Industry O

SunTrust Atlanta, GA

Works closely with senior CIB professionals. Performs assigned duties, including but not limited to, due diligence, document processing, financial… VelvetJobs.com


5 days ago

Teller 1, 2 or 3 - Part Time (25 hours) - Clearwater - Northwood - Finance and I

SunTrust Florida Ridge, FL

• Participate, support and develop effective relationships with all branch partners including branch teammates, Regional Operation Manager, Financial… VelvetJobs.com


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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
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  1. 1 person found this helpful  

    Get it together!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II
    Current Employee - Teller II

    I have been working at SunTrust part-time (more than an year)

    Pros

    I work day-shift, so I can be home with my children at night.

    Cons

    They do not seem to care about their employees. Every branch in the area is short staffed, and has been since I've been working here this past year. If you ask me, that says something about the company. Very often when we are short staffed our manager sends someone to another branch to help out, and we are left to work all day with no break. That causes a lot of strain. How can you expect someone to be polite to customers, get referrals, and to think clearly when they have been standing nonstop for 8+ hours with no food. It's ridiculous! We all need time to take a breath and regroup. I can't think strait and get light headed when I don't eat. That leaves room for error. Why would you send someone to another branch, when you are short staffed? It absolutely makes no sense! They are too strict on referrals. We basically have to hound people every time they come in. I think as long as we satisfy the customer we are doing our job. I think we need to focus on getting people in and out, for what they came in for in the first place, in a timely matter and providing good customer service is more important. Instead of having these conversations and hounding these people, when the lobby and drive-thru are backed up.

    Advice to ManagementAdvice

    Make better judgement calls when sending employees to another branch, especially when your branch is short staffed. Be more compassionate when it comes to your employees, Hire some people so that every branch is not short staffed. Hire floaters to fill in, when someone is on vacation or out sick. Make sure your branch manager knows what they are doing, so that they don't try to make their employees look stupid, when in reality, they are the ones that are clueless. Stop being so focused on referrals! I have been with SunTrust for a year and would not bank with them because they hound people, are always short staffed, and the lines in both the lobby and drive-thru are always backed up because we have to try to push products on people! I can not try to sell what I don't believe in myself! I think as long as we satisfy the customer we are doing our job. I think we need to focus on getting people in and out, for what they came in for in the first place, in a timely matter and providing good customer service is more important. Instead of having these conversations and hounding these people, when the lobby and drive-thru are backed up!

    Doesn't Recommend
    Negative Outlook

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