Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

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30+ days ago

Consultant (Canada)

Sutherland Global Services Windsor, CA

At Sutherland Global Services, our consultants are at the core of our business. Consultants interact with our customers, providing front-line support… Beyond.com


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Sutherland Global Services Reviews

525 Reviews
2.9
525 Reviews
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Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
283 Ratings
  1.  

    Customer Service - Turbo Tax

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They were very detailed in regard to training prior to releasing us to take live calls. In addition, we were given the opportunity to listen in as agents assisted customers, and this gave us a chance to advise the agent the steps we would take. This helped develop a relationship with our co-workers as well as gain an understanding of what the workflow would be like.

    Cons

    My main challenge was my commute of nearly 70 miles one way, combined with the relatively low income of under $10 per hour. I made the same money for similar positions nearly 20 years ago, but was grateful for the opportunity to receive any income by the time I was offered this position.

    Advice to ManagementAdvice

    Keep up the excellent training, but consider offering your employees wages that they can support themselves and their families with. The majority of those I worked with were younger, and I feel that with experience should also come compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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