THE NET-A-PORTER GROUP Jobs & Careers in Redwood City, CA

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THE NET-A-PORTER GROUP Founder Natalie Massenet
Natalie Massenet
46 Ratings
  1. 6 people found this helpful  

    Turned into malevolent and vile multi- headed monster after the Richemont acquisition.

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    Former Employee - Senior Customer Care Advisor in Mahwah, NJ
    Former Employee - Senior Customer Care Advisor in Mahwah, NJ

    I worked at THE NET-A-PORTER GROUP full-time (more than 5 years)


    Any "pros" that there were have long since been replaced by self-important, repugnant idiots.


    Where do I begin...? Long story short, all the good people that made the US portion of the company such a wonderful place are all gone, very painfully fired or pushed out. A culture of hopelessness, fear and de-motivation prevails.

    Advice to ManagementAdvice

    It took years for the disconnected and delusional people in uppermost management to realize that key people they put into place years ago, just before and after the move to Mahwah were useless, evil imbeciles. During that time, these useless imbeciles very carefully took what was once a truly wonderful culture and piece by piece destroyed everything that was great about working there. This can be measured by countless lawsuits that have since been brought against the company for things like workplace harassment and bullying, that have since been settled, and the multitude of people that have felt the need to consult with lawyers while working there. The US market was built on the backs of good and loyal people that started with the company back when they first had their offices and operations in Long Island City. I was a part of that team and for 5 years took great pride in working hard, many times working late to ensure my responsibilities and the needs of my department were taken care of. Fast forward to the sale of NAP to Richemont where the aforementioned disconnected and delusional people in uppermost management became millionaires over night. They lost all perspective exactly what and who were largely responsible for helping make the company so successful. BLESS (internal company mantra/values) was lost and then quickly became hell as many people suffered in fear of loosing their jobs during and after the operations moving to Mahwah. I know a few people that prospered from this however, after suing for workplace harassment, which to this day I regret not doing. Everyone eventually has a turn there, being forcibly placed on a PIP (personal or professional improvement program) which is just a front for letting that person know "this is your 30 day warning" as they try to find points of development they really want to fire you on. All the while, fear of losing your job is constantly running in the back of your mind. A few of the evil people have since been dismissed, after costing the company thousands, if not millions, in law suits. It took too long and the devil wears prada culture of fear still exists there. People all smile in photos and videos, but take a closer look next time you see these, you can see the fear and despair in the background.... My advice to management is an impossible thing - find your hearts again. Put people in key positions that know how to foster a positive working environment again. You get the best out of people with kindness, not cruelty. Nobody has any hope for growth within the company unless someone high ranking really, really likes you. Honest, loyal and hardworking people are constantly passed over for opportunities, there is no motivation to do better. For the first time ever, your website recently crashed when you tried to launch the sale the day before Thanksgiving, 2014. Maybe this is NAP's warning, their PIP. The life-cycle of your brand is just over the half-way point, and everyone can see things are already going down hill. Get rid of the fear and despair you've instilled in your staff and perhaps they may still rise to exceed your expectations.

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