- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at TIAA-CREF full-time (More than a year)Doesn't RecommendNegative OutlookDisapproves of CEODoesn't RecommendNegative OutlookDisapproves of CEO
As a company, TIAA-CREF has a pretty reputation.
Proprietary products are well regarded in the industry.
High turn over provides opportunity to take over larger books of business.
Not true Wealth Management. More like your standard retail model with a few extra steps added into the sales process to make it look different.
Individual Advisory Services (aka Wealth Management) is known to be very different than the rest of the company. The goals are extreme. The level of micromanagement, even more so.
What have you done for me lately isn't enough. It's never enough. You can always do better, and your goals will be increased to correspond with that expectation.
It is a very process driven organization, which can make it very difficult to get anything done in a timely or efficient manner. And that cannot ever be an explanation for why something doesn't happen either.
Most advisors don't stick around long. They either move into something less stressful internally or they leave (not always by choice).
Advice to Management
Management will often say "it's different here." Maybe in other departments. Not in IAS.
It is very similar to the sales first approach in many other retail shops.
My advice would to refocus the business model around the missions and values that once made TIAA-CREF a great place to work. Consider focusing on retention and service less on sales. Improve technology. Backoff the micromanagement. Try to improve engagement and morale. Morale seems VERY low. I didn't know many advisors who liked their jobs. they liked their clients. They didn't like their jobs.