Teavana

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  www.teavana.com

Teavana Jobs & Careers in Los Angeles, CA

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5 days ago

Retail Store Manager

Teavana Teas Los Angeles, CA

and Mission:   Tea has been a part of Starbucks heritage since 1971, when the company was founded as Starbucks Coffee, Tea and Spices. Since its… Glassdoor


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Teavana Reviews

333 Reviews
2.8
333 Reviews
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Teavana CEO Andrew T. Mack
Andrew T. Mack
103 Ratings
  1.  

    High pressure sales made working there horrible

    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Teavana part-time (less than an year)

    Pros

    You can drink all the tea you want for free while working.

    Cons

    Every employee is required to memorize a script and stick to it, NO MATTER WHAT! You are expected to take EVERY customer through a tour of the store that begins with the most expensive item in the store (the cast iron tea set), and and ends up at the counter with the employee pouring tea into a 1 pound container and pushing up to 5 times (it's in the manuel that people need to hear new information 5 times) to get them to purchase so that they can save a whole 10%. You want to save money, right? We were required to say that too.

    Advice to ManagementAdvice

    Stop forcing employees and customers to take the scripted tour of the store that pushes high priced items. Stop forcing employees to push the 1 pound tin which degrades customers that either don't want to or can't afford to spend over $100 for tea.

    Doesn't Recommend
    No opinion of CEO

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