TeleTech Jobs & Careers in Phoenix, AZ

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13 days ago

Customer Service Representative

TeleTech Phoenix, AZ

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech… TeleTech

3 days ago

Korean Bilingual Customer Service Representative

TeleTech Phoenix, AZ

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they… TeleTech

4 days ago

Customer Service and Sales Representative - North Phoenix (Revana)

TeleTech Phoenix, AZ

Represent DirecTV and other top brand name companies. Do you have customer service or sales experience? *Walk ins welcome Monday Friday from 9am to… TeleTech

11 days ago

Customer Service Representative

TeleTech Tempe, AZ

customer after you've been able to help. Become a Member of the TeleTech Team TeleTech has a 30-year history of hiring great peopl… TeleTech

25 days ago

Spanish Bilingual Customer Service Associate / Representante de Servicio al clie

TeleTech Tempe, AZ

Para usted, el servicio al cliente es más que decir ¨que tenga lindo día¨; es asegurarse que el cliente está más feliz al final que al principio de… TeleTech

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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
339 Ratings
  1. 5 people found this helpful  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Phoenix, AZ
    Former Employee - Team Lead in Phoenix, AZ

    I worked at TeleTech full-time (more than an year)


    There are a lot of "front-end" support and process systems, giving the impression that the company has it all together. As well, there are employees in management tiers with both time and trackable career advancement paths that give one hope that this is a good place to be, one where you too can make these advancements and continue to elevate your career as you contribute to a growing business.


    The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).

    Advice to ManagementAdvice

    Listen more, to your own people, and learn to better utilize the information they provide. The people with boots on the ground hear and see everything that happens, and it does't take much for them to compile a big picture of problems as they evolve. As a company, we were almost wholly client-focussed, and tended to ignore workplace truths versus client perceptions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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