TeleTech Jobs & Careers in Phoenix, AZ

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30+ days ago

Korean Bilingual Customer Service Representative - Phoenix, Arizona, United Stat

TeleTech Phoenix, AZ

Immediate openings available. Apply online for premium appointment. Korean Bilingual Customer Service Snagajob


30+ days ago

Customer Service/Tech Support Representative - Work From Home

TeleTech Phoenix, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you Technically oriented Computer Savvy… Snagajob


6 days ago

Director, Service Delivery - Automotive Call Center - Phoenix, Arizona, United S

TeleTech Phoenix, AZ

Service Delivery Director Service Delivery Directors manage the overall client relationship and associated operations maximizing resources for… Snagajob


30+ days ago

Customer Service/Tech Support Representative - Work From Home

TeleTech Tempe, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you Technically oriented Computer Savvy… Snagajob


30+ days ago

Customer Service/Tech Support Representative - Work From Home

TeleTech Glendale, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you Technically oriented Computer Savvy… Snagajob


30+ days ago

Customer Service Representative - Work From Home

TeleTech Paradise Valley, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you Customer-service oriented Outgoing Kind… Snagajob


30+ days ago

Customer Service/Tech Support Representative - Work From Home

TeleTech Paradise Valley, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you Technically oriented Computer Savvy… Snagajob


30+ days ago

Customer Service Representative - Work From Home

TeleTech Scottsdale, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you Customer-service oriented Outgoing Kind… Snagajob


30+ days ago

Customer Service/Tech Support Representative - Work From Home

TeleTech Scottsdale, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you Technically oriented Computer Savvy… Snagajob


30+ days ago

Customer Service Representative - Work From Home

TeleTech Mesa, AZ

TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you Customer-service oriented Outgoing Kind… Snagajob


TeleTech Reviews

596 Reviews
2.8
596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
308 Ratings
  1.  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Phoenix, AZ
    Former Employee - Team Lead in Phoenix, AZ

    I worked at TeleTech full-time for more than a year

    Pros

    There are a lot of "front-end" support and process systems, giving the impression that the company has it all together. As well, there are employees in management tiers with both time and trackable career advancement paths that give one hope that this is a good place to be, one where you too can make these advancements and continue to elevate your career as you contribute to a growing business.

    Cons

    The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).

    Advice to ManagementAdvice

    Listen more, to your own people, and learn to better utilize the information they provide. The people with boots on the ground hear and see everything that happens, and it does't take much for them to compile a big picture of problems as they evolve. As a company, we were almost wholly client-focussed, and tended to ignore workplace truths versus client perceptions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO