TeleTech Jobs in Phoenix, AZ

Hiring? Post a Job
1 job opening Back to all jobs

Show:  All Results Last 7 Days
5 days ago

Manager, Service Delivery - Automotive Call Center

TeleTech Phoenix, AZ

associated with managing the assigned functional departments include but are not limited to the following duties: • Learning Services… TeleTech


TeleTech Reviews

2.8
804 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
386 Ratings
  • Poorly organized as a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative (Phones) in Phoenix, AZ
    Former Employee - Customer Service Representative (Phones) in Phoenix, AZ

    I worked at TeleTech full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Regular hours, four weeks of training, conveniently located, awesome trainers. It's a decent source of of reliable income if you can work full time with the requirement of your 40 hours being 5 8-hour shifts.

    Cons

    Mistakes on paychecks, not flexible at all with schedule (I had a hard time getting time off for a mandatory court appearance. Poor management, unrealistic expectations for breaks, it's definitely all about favoritism.

    Advice to Management

    One word: flexibility. The turnover rate would not be so high if you would just be willing to work with people and consider the needs of the individual. Give employees the option of working from home, working 4 10's instead of 5 8's, treat people like people and the turnover rate will cut in half, guaranteed.

Work at TeleTech? Share Your Experiences

TeleTech

 
Click to Rate
or