TeleTech Jobs & Careers in Phoenix, AZ

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6 days ago

Customer Service Representative

TeleTech Holdings, Inc Phoenix, AZ +3 locations

In this position, you will be empowered to solve simple to complex issues for these customers. As a TeleTech Customer Service Associate, you get to… CareerBuilder

6 days ago

B2B Outbound Sales Representative

TeleTech Phoenix, AZ +2 locations

Dynamic, verbally gifted, aggressive Business to Business Sales Professionals, here is your opportunity to reap the rewards of your customer service… Glassdoor

5 days ago

Advertising B2B Sales Representative

TeleTech Tempe, AZ

*Walk ins welcome Monday Friday from 9am to 3pm***This opportunity will require you to work in Tempe, AZ**Motivation, Passion and Integrity are the… Glassdoor

5 days ago

Account Executive / Ejecutivo de Cuenta

TeleTech Tempe, AZ

De uno a dos aƱos de experiencia en ventas o en marketing con un historial comprobable de alcanzar objetivos de ventas. Poseer… Glassdoor

TeleTech Reviews

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654 Reviews
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TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
331 Ratings
  1. 5 people found this helpful  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Phoenix, AZ
    Former Employee - Team Lead in Phoenix, AZ

    I worked at TeleTech full-time (more than an year)


    There are a lot of "front-end" support and process systems, giving the impression that the company has it all together. As well, there are employees in management tiers with both time and trackable career advancement paths that give one hope that this is a good place to be, one where you too can make these advancements and continue to elevate your career as you contribute to a growing business.


    The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).

    Advice to ManagementAdvice

    Listen more, to your own people, and learn to better utilize the information they provide. The people with boots on the ground hear and see everything that happens, and it does't take much for them to compile a big picture of problems as they evolve. As a company, we were almost wholly client-focussed, and tended to ignore workplace truths versus client perceptions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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