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22 Reviews
22 Reviews
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Toffler Associates Managing Director Deborah Westphal
Deborah Westphal
16 Ratings
  • 4 people found this helpful  

    Has trouble getting out of their own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toffler Associates full-time (more than 5 years)


    -Smart colleagues, though this has dwindled a bit in the last few years.
    -Opportunities to work remotely from home.


    -Work life balance: Often working weekends and evenings when it could have easily been avoided. This was the case across the board, regardless of level.

    -High turn-over rate: In the 5+ years that I was employed here, we had an average of 20-50 employees at any given time. In this time span, I have seen over 120 people come and go. Partly due to bad hiring programs and not being able to retain good talent for the long-term.

    -Lack of defined career path: Limited number of levels with no set responsibilities, ambiguous rating system, and no defined path (do x, y, and z to make next level in w years).

    -Difficult business model: There are little processes or capabilities to back-up claims and this makes it difficult to keep existing clients and to grow into new work.

    -Poor leadership: I think has been mentioned but there is a distinctive lack of leadership at the firm and a desire to keep the leadership centralized to one person. It has seemed that any other leads are viewed as a threat. This creates a very difficult work environment all around and breeds discontent.

    -Client outcomes: Haphazard approach to client work often results in poor client deliverables and a lack of follow-on. We would routinely bite off more than we could chew from a capability perspective. I think this is driven by being in survival mode - focused on making any sale.

    Advice to ManagementAdvice

    I thin that many in the firm over the years have tried their best to offer advice and make changes with little effect and this has lead to the large amount of departures when people get frustrated and have had enough. The primary reason for this is the managing director's "I know best" approach - I think that steadily declining revenues over the last 6 years or so proves that this is not the case.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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