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1 day ago

Desktop Technician II – new

Toll Brothers Horsham, PA

The Desktop Technician II will build, maintain, analyze, troubleshoot, and repair computer systems, hardward, computer peripherals, and desktop…

6 days ago

Chief / Senior Title Officer

Toll Brothers Pleasanton, CA

The successful candidate will have a minimum of five years of title experience. Candidates with Impact experience and subdivision experience are…

6 days ago

Project Manager

Toll Brothers Hopewell Junction, NY

*M*aintain excellent relationships with buyers and provide customer service after settlement? As a Project Manager, youll work with the buyers…

3 days ago

Construction Manager / Superintendent

Toll Brothers Jupiter, FL

of a Construction Manager include obtaining all permits and ordering all materials required to construct houses, and coordinating with the Project…

1 day ago

Assistant Construction Manager / Superintendent – new

Toll Brothers Brooklyn, NY

of an Assistant Construction Manager include obtaining all permits and ordering all materials necessary to construct condominiums and townhomes, and… Glassdoor

1 day ago

Project Coordinator / Accounts Payable Assistant – new

Toll Brothers Newtown, PA

include assisting the project and construction managers and acting as a liaison for subcontractors and vendors. This is an excellent opportunity to… Glassdoor

1 day ago

Receptionist / Administrative Assistant – new

Toll Brothers Orange, CA

Join an award-winning company! Toll Brothers, Inc., America's Leading Luxury Home Builder, seeks a Receptionist / Administrative Assistant to provide… Glassdoor

1 day ago

Human Resources Assistant – new

Toll Brothers Horsham, PA

Join an award-winning company! Toll Brothers, Inc., America's Luxury Home Builder, seeks a Human Resources Assistant to join the Human Resources… Glassdoor

1 day ago

Marketing Manager – new

Toll Brothers New York, NY

Join an award-winning, luxury home builder! City Living By Toll Brothers, the urban-development division of Toll Brothers, Inc. (NYSE:TOL), is… Glassdoor

Toll Brothers Reviews

78 Reviews
78 Reviews
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Toll Brothers CEO Douglas C. Yearley, Jr
Douglas C. Yearley, Jr
30 Ratings
  1. 6 people found this helpful  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Toll Brothers full-time (more than an year)


    I worked as a sales associate at three gorgeous, very high-end properties (all homes $1 million - $5 million). Met some decent people working there -- lots of bonding over mutual hate and mistrust towards the organization.

    Decent sales training, though the national sales trainer is HORRIBLE. While it is definitely cheesy, they do focus on relationship selling and the sales process, which is much different than other organization's training programs.

    The best part of working there was project reviews, when we had the opportunity to speak directly with senior management. My division President was actually a great guy who was open to many ideas, but he was so far removed from the day-to-day (and several levels of management away from me) that he never saw how bad things really were, or that ideas he approved were never carried out.


    Let me first say that I actually left on good terms with the company and have gone back to visit my projects several times (though my project manager, sales manager, and many others within my division have left since I did) -- so I'm not a scorned or fired employee, I just want people to have realistic expectiations for what they are getting into.

    Working at Toll Brothers was literally the worst job I've ever had. However, due to the size of the organization, I think there is a big difference in your experience depending on what region you work in.

    The company culture is just awful. A true example of being poorly run from the top down. Because I worked at some of the most prestigious projects, I had regular face time with Zvi, who was not at all nice. Bruce Toll yelled at one of our sales associate's for not immeadiately recognizing him (typical, do you know who I am?!). Everything is run by fear and demoralizing their employees. Definitely experienced yelling and cursing from senior management, and everyone is constantly terrified, ultimately causing blame to be shifted around endlessly.

    Extreme understaffing -- management's demands were just unreasonable. Two sales people running two very busy projects cannot be expected to answer the phones (would not even give us a receptionist, or even a temp), show the models, write contracts, plan and attend events (required at least one per week), stuff brochures, send out postcards/do marketing, etc. Resulted in working 6-7 days per week. My sales manager also paid out of her own pocket to have someone come in and stuff brochures, file, and handle other tasks we couldn't get to.

    Extreme disregard for your personal life -- vacations were virtually unheard of, worked late on Monday nights (generally 12+ hour days), and I was explicitly told on multiple occaisions that I was not allowed to EVER take a lunch break.

    Way, way too much paperwork. Their contract database is extremely old, cumbersome and difficult to use.

    Tons of red tape within the organization. Everyone is terrified to approve anything, so nothing ever gets accomplished.

    Almost no room for advancement once you get to Sales Manager, but your salary could increase depending on what project you work at.

    Advice to ManagementAdvice

    Sometimes you have to spend money to make money -- stop being so cheap with staffing, there are other ways to cut costs. You should let the sales people SELL, and not force them into so many other roles.

    There is also a noticeable lack of concern for customer satasfaction, and too much focus on company dollars, that will ultimately lead to unhappy homeowners and failure of the organization.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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