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USAA Reviews

921 Reviews
3.7
921 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
686 Ratings
  •  

    Best In Class & I have deep respect for USAA!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Manager in Phoenix, AZ
    Current Employee - Bank Manager in Phoenix, AZ

    I have been working at USAA full-time (more than 10 years)

    Pros

    Caring Leadership
    Clear Mission of taking care of our military and their families.
    Job with meaning and purpose.
    Outstanding benefits and pay.
    Best culture you will ever find. CEO truly cares for employees.
    Your feedback matters.

    Cons

    Phoenix promotional opportunities limited to call center unless able to relocate to San Antonio. Reason I left after 15 years of employment.
    Work can become monotonous.

    Advice to ManagementAdvice

    So sad to hear of General Robles retirement but so blessed to have worked with him. Have been with USAA through several CEO's starting with General Herres and loved them all so keep with the caring culture. Please look at increasing variety of opportunities for mid management to avoid complacency and possibility of losing good people due to limited opportunities.

    Recommends
    Positive Outlook
    Approves of CEO

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