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27 days ago

Computer Repair Field Service Technician - Break/Fix

Unisys Austin, TX

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems… Unisys

26 days ago

Computer Repair Field Service Technician - Break/Fix - Project-based - UTS

Unisys Plano, TX

- Must work within the set deadlines of the project and remain in constant contact with the project manager and other supporting staff. - This… Unisys

Unisys Reviews

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Unisys Chairman and CEO Ed Coleman
Ed Coleman
355 Ratings
  1. 2 people found this helpful  

    A great place to work, but be careful.

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    Former Employee - Field Service Technician  in  Newark, NJ
    Former Employee - Field Service Technician in Newark, NJ

    I worked at Unisys full-time for more than a year


    Everyday was different and I loved that. I never knew from one day to the next where I was going to be assigned or what I was going to be needed to do. It was never boring!


    My direct manager never had actual work experience in the field. He's simply a "desk manager" with no understanding or appreciation of what a Technical Field Engineer does or has to go through. His ready answer to any problem was just get it done. He just saw the Spreadsheet and nothing else. A more junior manager was a Technician and I more often then not contacted him for advice, and since he actually did my kind of work, was a much, much better source of information on how to resolve my customer/technical issues.

    Advice to ManagementAdvice

    Managers need to understand the work the people under him do. He just can't threaten them to do work they already know. I felt he just made you feel like your job is always at stake if you don't figure things out yourself, but when you do try to resolve it without disturbing him, you get lectured on not confirming with him first. It felt like a no-win situation. Along those same lines, there were no raises or money incentives. No matter how much good work I did or the positive reviews clients sent along to my manager (with me CC'ed on it) I never got so much as an atta-boy from him. The junior manager I mentioned previously DID compliment me but he had no input on my promotions/bonuses. I've worked 70-80 hours a week for jobs when the clients servers went down in an emergency and I was there to restore everything but my direct manager said nothing. I loved the work, but not my manager.

    Neutral Outlook
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