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7 days ago

Service Technician I

United Rentals Baltimore, MD

will include minor repairs, maintenance checks, and the cleaning of equipment. You will also be asked to report equipment condition before and after… United Rentals

United Rentals Reviews

168 Reviews
168 Reviews
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Approve of CEO
United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
128 Ratings

    Too big to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Seattle, WA
    Current Employee - Sales in Seattle, WA

    I have been working at United Rentals full-time (more than 10 years)


    URI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.


    URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

    Advice to ManagementAdvice

    We are seeing a rapid deterioration in our long-time customer base. They are still doing business with us, but because they have to. In the current market, this is not a major concern. Business is strong, and there are a wealth of new opportunities as commercial construction continues to rebound. What happens when that growth stops? Our customers have long memories, and we're instilling the perception that we don't care about them. They need us now, but they won't forever.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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