UnitedHealth Group

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UnitedHealth Group Jobs & Careers

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6 days ago

Senior Accountant

UnitedHealth Group Minnetonka, MN

As a Senior Accountant within our Regulatory Accounting and Reporting group, you will be responsible for the… UnitedHealth Group


24 days ago

Senior Accountant

UnitedHealth Group Eden Prairie, MN

• Maintain general ledger accounts and related activities for the production of financial statements and reports • Reconcile, analyze and review… UnitedHealth Group


14 days ago

Senior Accounting Consultant

UnitedHealth Group Eden Prairie, MN

• Onboarding new acquisitions to standard Optum financial systems and processes • Engages with finance and accounting teams of newly acquired… UnitedHealth Group


17 days ago

Senior Accounting Clerk

UnitedHealth Group Irvine, CA

• Network Audit fraud, waste and abuse activities • Unclaimed property responses, payment requests and void/reissue reconciliations, verifying… UnitedHealth Group


4 days ago

Senior Financial Analyst/Accountant

UnitedHealth Group Columbia, MD

The person in this role will be responsible for the accounting for medical expense transactions across 50+ entities, including eliminations and… UnitedHealth Group


12 days ago

Senior Financial Analyst/Accountant - Optum Technology

UnitedHealth Group Hartford, CT

• Prepare journal entries and reviews accounting classifications, in accordance with generally-accepted accounting principles • Prepare… UnitedHealth Group


27 days ago

Assistant Controller

UnitedHealth Group Minnetonka, MN

As a key member of Finance team in a growing international organization, this assistant controller position will contribute to building a scalable… UnitedHealth Group


17 days ago

Senior Recovery Resolutions Auditor

UnitedHealth Group Franklin, TN

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company â where you can make an… UnitedHealth Group


6 days ago

Staff Accountant

UnitedHealth Group Irvine, CA

• Prepare bank deposits for patient collections • Daily Cash Reconciliation • Full Revenue Cycle recording • Reconcile/Audit/Post all over… UnitedHealth Group


4 days ago

Accountant

UnitedHealth Group Eden Prairie, MN

• Maintain general ledger accounts and related activities for the production of financial statements and reports • Reconcile, analyze and review… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
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843 Ratings
  1. 11 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend

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