EAP Manager – new
UnitedHealth Group – San Francisco, CA
• Provide direct oversight to a team of 1-6 EAP licensed and non-licensed supervisors with 25-80 direct and indirect reports with multiple EAP roles… UnitedHealth Group
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“No yearly raises and no bonuses for EAP counselors for successfully counseling over 1000 employees a year. ”
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at UnitedHealth Group full-time (more than 5 years)Pros
Counseling employees of many large tech companies in the bay area regarding mental health and wellness issues, whose employers have chosen UHG OPTUM (formerly known as United Behavioral Health) to be there EAP vendor.Cons
Business Intelligence Analytics inappropriately tweaks parameters of automated algorithms and formulas up and down to deny benefits to its own employees,contracted providers and customers in order to maximize united health group's CEO's & board of directors profits.
You don't get rewarded for high performance.
The metrics are always being tweaked to do more with less time.
Poor ergonomics set up.
Under market value wages.
The CEO decided to increase the usual and customary fees of physicians after a major law suit with Ingenix now known as Optum insight. He has not allowed psychologists and masters level clinicians to adjust the usual and customary rate. When our clients wants to see clinician face to face, most providers in the network who list accepting EAP in the UHG data bases, actually turn EAP members away because of the low compensation rate.Advice to ManagementAdvice
Hire ergonomics specialists for all employees who spent long hours at their desks.
Negatively impacting your metrics when leaving your cubicle outside of your your lunch and 2 breaks is unhealthy.
The provider data base for mental health clinicians needs to be updated.
Pay your employees in the EAP department fairly.
Pay your contracted mental health providers fairly.Doesn't RecommendNegative OutlookDisapproves of CEO